From start to finish, our process is dedicated to creating training that supports real-world application and meaningful results.
We begin with a thorough consultation to identify your goals. Together, we define the intended audience, their learning objectives, the types of conflicts or negotiations they handle and the specific challenges they face. To ensure the content resonates, we may also consult with members of your team to gain more insight. This stage helps clarify the structure, duration and timing of the course to meet your needs.
Following the initial consultation, our course designers create a syllabus for your review, with the goal of delivering value within your specific budget and timeline.
If certification or accreditation is a goal, we work with you to ensure the program meets any necessary external requirements while still achieving your organizational objectives.
During this stage, our instructors prepare pre-course materials, including a workshop memo and readings, and design the full course materials that address specific issues your team faces.
On the day of the workshop, each participant receives a customized reference manual, packed with checklists, templates and practical tools aligned with the core lessons.
At the end of the workshop, we gather detailed feedback from each participant to continually refine and improve our programs. We also offer flexible follow-up options to reinforce the training’s impact, which may include advanced or refresher courses, surveys, project work, self-guided exercises, ongoing coaching, tips for continuous improvement and periodic check-ins.
We're here to help.
Speak to a program advisor.
Complete the form.
We'll respond within 2 business days.
Get insights to find the best program for your skills and career.
