Ami Au-Yeung
With a Master’s in Human Resources Management, an executive certificate in conflict management and a coaching certificate, Ami’s extensive organizational development experience helps people navigate their workplace landscapes. Her deep listening skills and direct coach approach are sought out by those who aspire to grow their careers. Ami has held various impactful roles, ranging from leading global leadership strategies and programs to serving as a business professor. Her expertise extends to spearheading enterprise-wide change and talent programs, functioning as an HR Business Partner, and currently excelling as a global executive coach and facilitator. She coaches diverse leaders across North America and Europe spanning operations, engineering, finance, sales, technology, and HR. Some of Ami’s industry experience includes RBC, PwC, Loblaw, Ontario Power Generation, NARS Cosmetics, The Adecco Group, PVH, UPS, Netflix, Spotify and Microsoft.
Peter Baker
Peter Baker has extensive experience in education as a secondary school teacher and administrator in the Toronto area and this was followed by his work in government with the Ontario Ministry of Education. As a supervisory officer, he worked with school board personnel in the province and was the director of the Ministry’s Governance Branch dealing with governance related issues. During his career in education he obtained his doctorate degree from the University of Toronto. Peter’s continual involvement with the Stitt Feld Handy Group has provided him with practical experience in the area of dispute resolution. He also gained international experience in this field in Australia, Trinidad and Barbados. Believing in the need for continuing professional growth, Peter chaired the Upper Canada Dispute Resolution Association providing leadership to that organization for five years. He also designs and presents information about dispute resolution in diverse settings, particularly in interactions between communities and local government.
Errol Baldeo
Errol Baldeo has been coaching with Stitt Feld Handy for over fifteen years in Trinidad and Toronto. He has conducted a number of mediation sessions in the workplace and non-governmental organizations and has held a number of senior management positions in the oil industry. He holds a Bachelor of Science degree in Chemical Engineering from the University of the West Indies and an MBA from Warwick Business School (U.K.). He also holds the Executive Certificate in Conflict Management from the University of Windsor and is a graduate of Queen’s University Executive Leadership program. Errol is registered as a certified Mediator for civil. Matters with the Mediation Board of Trinidad and Tobago.
Gary James Bonczak
Gary served as the President of the Faculty Union at Fleming College in Peterborough , as well as taught Psychology and Organizational Behaviour courses. He holds an Honours BA, Bachelor of Education and a Master of Arts in Education degree. During his role as Faculty Union President Gary was involved in negotiating many Memoranda of understanding with the College administration. He was also on a select panel of internal Mediators at the College. These mediators mediated disputes between Faculty, Support Staff & Administrators, as well as students. Since retiring from Fleming Gary has continued towork in the mediation/ dispute resolution field through his business [ GB & Associates], which deals with workplace disputes.
Helena Briand
Helena Briand is a coach with Stitt Feld Handy Group since 2023. Helena had over three decades of experience in law enforcement with the Toronto Police Service. As a supervisory Court Officer (special constable), Helena was the officer in charge of Prisoner Transportation and later a Court Location. Helena’s responsibilities included managing budgets, personnel, public safety and fostering relationships with various stakeholders. Helena credits the Toronto Police Service with continuing to develop her communication skills, workplace conflict and workplace resolution. However, it was the role as an elected Board of Director with the Toronto Police Association of almost 8,000 members that highlighted the need to ensure continued fair and equitable representation for all. Helena’s tenure as Director until 2021, provided her with further insight in navigating negotiations, mediation, grievances, workplace conflict and workplace resolution. Helena is a retired reserve Captain with the Canadian Armed Forces Cadet Instructor Cadre, and has been volunteering with 110 Black Hawk Squadron Royal Canadian Air Cadets for approximately nine years, currently holding the position as Squadron Sponsoring Committee Chair. Helena is a graduate of Stitt Feld Handy Group with a certificate from Windsor Law, Bachelor of Arts from University of Guelph in Justice Studies and Certificate in Police Foundations and Leadership from Humber College. It truly is an honour to coach with Stitt Feld Handy Group as a leading ADR firm.
Gabrielle Byrne
Gabrielle Byrne is a consultant and professional certified coach practitioner with over 25 years of experience across both corporate retail operations and non-profit organizations. She holds an Executive Certificate in Conflict Management from Stitt Feld Handy Group, and works with organizations to resolve workplace conflicts, enhance team dynamics, and support professional development. Gabrielle’s coaching philosophy centers on empowering clients to leverage their strengths, overcome obstacles, and build effective leadership capabilities, ultimately fostering a culture of collaboration and success. With an extensive background in senior human resources, Gabrielle has a deep understanding of employee relations, conflict resolution, and performance optimization. She mediates workplace issues and has served as a trusted senior human resources advisor for organizations across various sectors, navigating complex labour relations matters, including collective bargaining and disputes. Gabrielle has successfully co-mediated at the Ontario Labour Board and the Human Rights Tribunal of Ontario, resolving complex conflicts with sensitivity and professionalism. In addition to her coaching expertise, Gabrielle is a skilled facilitator and trainer. She has developed and delivered training programs to organizations across Canada on a wide range of topics, including leadership, communication, and change management. Gabrielle is a trained organizational culture-shaping facilitator through Senn Delaney Leadership Consulting Group, and has completed Accelerated Strengths Training through the Humphrey Group, as well as the Train the Trainer program through Gallup. Gabrielle is a member of the International Coaching Federation (ICF). She is also a certified professional health coach through the Institute for Integrative Nutrition, working with organizations and individuals on health and wellness strategies. She has recently been approved to take her board certification exam through the National Board for Health and Wellness Coaching (NBHWC).
Mary E Cook
Mary Cook has over 40 years of experience as a senior level executive, mediator, adjudicator and community organizer. Mary is currently Principal, of M.E. Cook and Associates, a mediation and workplace solutions firm. Her previous employment includes over nine years as CEO of the Occupational Health Clinics for Ontario Workers (OHCOW); seven years as a Panel Member for the Workers’ Compensation Appeals Tribunal (including a cross-appointment to the Pay Equity Tribunal) and for seventeen years at the Toronto Public Libraries. Mary’s most recent contract was 8 years as Executive Director for the Ontario Association of Speech-Language Pathologists and Audiologists. Mary brings particular expertise and experience in fund-raising initiatives, organizational reviews, strategic planning and implementation, board development sessions, government advocacy, and interim CEO/Executive Director services.
Tag Elkhazin
Tag has been a coach with Stitt Feld Handy Group, a division of ADR Chambers for 23 years. Tag trained and worked in Sudan, Sweden, South Sudan, Germany, United States of America, Saudi Arabia, Ethiopia, Kenya, Eritrea, Nigeria, Chad, Canada and the United Kingdom in Conflict and its Resolution, Peace Building, Water Resources, Human Resources, Implementation of Infra Structural and Energy Projects. He trained extensively in Strategic Studies, Peace Building and Alternative Dispute Resolution. Tag is a member of the Alternative Dispute Resolution Institute of Canada and the International Institute for Strategic Studies (IISS) London UK. Between 1995 and 2023, he implemented consulting contracts in and related to Africa for World Food Program, UNICEF, Save the Children Fund UK, Canadian Senate, Department of Foreign Affairs and International Trade Canada, and for the Government of South Sudan. Tag has written several articles and assessments on Conflict in South Sudan, and was retained by Sen. Lois Wilson, Canada’s first Peace Envoy to Sudan as her personal advisor for two years. He is a retired Adjunct Professor at Carleton University, Institute of African Studies.
Lynn Georgeff
Lynn Georgeff is a strategic people leader who has had the benefit of working in a number of provinces and with a myriad of diverse types of employers, including for profit, not for profit, crown corporation and municipal environments. Lynn is a human resources professional who has had the opportunity to work with a variety of unions and employee associations during her career, thus establishing a unique labour and employee relations approach coupled with a high regard for evaluative and facilitative mediation. She has had the benefit of applying ADR techniques during high level projects intended to bring about culture shifts within an organization or move parties to a place where they can initiate the change needed. At other times, her mediation efforts have assisted parties to undertake better communication and salvage relationships that might have otherwise been lost or resulted in further disruption within the workplace. Formal training is varied beyond Lynn’s CHRL (Certified Human Resources Leader) designation, however it is her training with Stitt Feld Handy in both ADR and Negotiations, coupled with her certification through the Queen’s University Industrial Relations Centre that align most with the work she undertakes now.
Brian Grant
Brian brings a litigation background to his work as a mediator and instructor. For over 25 years, he represented plaintiffs and defendants in a wide variety of property and casualty cases and other lawsuits, appearing in courts throughout the province. He was a Certified Specialist in civil litigation from 2014-2020. Throughout his professional life, Brian has been active in educating and instructing professionals and in 2020, he was the recipient of The Advocates’ Society Award for Excellence in Teaching. Now as a full-time mediator, Brian brings his balanced and varied experience to the table in each and every case. For more information on Brian’s background and experience, go to www.briangrantmediation.com
Carol Knight
Carol is a Senior Conflict Resolution Specialist of the Treasury Board Secretariat driving change and advancing Human Rights. For 30 years Carol has been an Ontario Public Servant (OPS) in the service of people and held progressive relational change positions including Senior Policy Advisor, Senior Program Analyst, Facilitator, Trainer, Diversity, Equity, and Inclusion Champion. Carol is an Alternative Dispute Resolution Specialist and Mediator and completed the Executive Certificate in Conflict Management, comprehensive trainings, and practices since 2000 to provide workplace conflict prevention, resolution and restoration supports to all Ministries across the OPS. She is a Heart Math Stress Resilience Certified Practitioner and Trainer. She partners in the commitment to improving and sustaining respectful conversations where every person is safe, valued, and supported!
Jo Ellen Logan
Jo Ellen is president of Solutions For Work, a company specializing in resolving workplace conflicts through mediations, conflict coaching, and group facilitation. She works in healthcare organizations, not-for-profits, and government organizations as well as engineering-based organizations and manufacturing. Her focus is on helping people develop the skills and agreements they need to work together effectively and cooperatively. She has over twenty-five years’ experience in both the public and private sectors where she has held positions as Senior Organizational Effectiveness Consultant, Manager of Workplace Planning, and Director of Education. Jo Ellen has facilitated conflict resolution between individuals, whole work units, leadership teams, and boards of directors. She has coached people at all levels in organizations, and designed and led over 25 different training programs. She has a Masters in Adult Education and has completed the course work for a Doctorate in Adult Education at the University of Toronto
Caroline Proulx
Caroline Proulx is as a bilingual Senior Conflict Management Practitioner. Her proficiency to connect with clients and peers through her sense of humour, authenticity, and straightforwardness is unsurpassed. Combined with her extensive experience and training, Caroline has become as a subject matter expert and a highly regarded peer of the governmentwide Informal Conflict Management System (ICMS). Throughout the 11 years of her current tenure, Caroline has accumulated a substantial amount of experience hours in coaching, facilitated discussion/mediation, group intervention and conflict prevention training sessions. Leading into a quarter-century career as a federal public servant, Caroline has gained a variety of work experiences in litigation, occupational health and safety, values and ethics, regulation and policy development. As a philomath, Caroline’s multifaceted training and certifications begins with being a lawyer and member of the Bar of Ontario. She has completed her degrees in civil law and common law (LL.L, LL.B) and is a certified mediator from the University de Sherbrooke / Institut de médiation et d’arbitrage duQuébec (IMAQ). She also obtained an Executive Certificate in Conflict Management with the Faculty of Law of the University of Windsor and Stitt Feld Handy, for which she continues to pay it forward by being a coach for the organization since 2011. In addition, she is certified by MHS (EQ-I 2.0 / EQ 360) in emotional intelligence as well as by the Trauma-Informed Practice Institute.
Justin Saldanha
Justin Saldanhahas completed the Canadian Ship Master’s Certificate from the Canadian Department of Transport and served as an officer on board Merchant Marine ships in India, the Great Lakes and Caribbean. He has completed the Distance Learning Course in Protection and Indemnity Insurance from the South Tyneside College, United Kingdom. Justin was a Senior Recovery and Subrogation Agent at a major insurance company in Toronto and also a consultant for an insurance adjusting firm, specializing in marine and transportation on subrogation and recoveries. Justin has completed the Dealing with Difficult People, ADR, Advanced ADR, and Applied ADR Workshops and the Executive Certificate in Colflict Management from the Stitt Feld Handy Group and the University of Windsor Faculty of Law. He has been a coach with the Stitt Feld Handy Group Since 2008. Justin was a volunteer Mediator and on the Roster of St. Stephens Conflict Mediation Services of Downsview. While at St. Stephens he completed the Restorative Justice program. He was also a judge at the Rotman’s School of Business, Negotiation Challenge. He volunteers at Lumacare, a non-profit organization which serves seniors in the North Toronto area and is a member of the Board of Directors.
