How to effectively better yourself during COVID-19

The world has forever changed as a result of the COVID-19 pandemic. People are still getting into disputes as often as before but it can be harder to effectively deal with those disputes. One effective tool for learning how to deal with disputes is online conflict resolution training. By taking courses like this, people can […]

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Webinar: Having Difficult Conversations Related to COVID-19

Workplaces are starting to re-open and with these re-openings will come some difficult conversations about physical distancing, wearing masks and other issues related to COVID-19. Do you have a strategy to address COVID-19 related difficult conversations? Do you and your staff know what to say to an employee, colleague, client or customer who is not […]

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Why Use Alternative Dispute Resolution (ADR) Instead of Litigation

The use of ADR (Alternative Dispute Resolution) is not new. ADR has been used by many groups for many years due to its effectiveness in resolving disputes. Each year more companies are choosing to use arbitration to resolve business disputes. With this being the case, the way that ADR is being used has also expanded. […]

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Effective Methods for Dealing with Workplace Conflicts

Whenever there are unresolved conflicts in the workplace, it eventually affects the external stakeholders, employees, and managers. Workplace conflicts must be handled quickly and effectively. In some cases, this can be challenging because most people simply want to sweep the problem under the rug so that they can get on with work. This can sometimes […]

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5 Effective Ways to Reduce Workplace Conflict

When there are office conflicts, it can make for a miserable and uninspiring work environment. Conflicts can happen for a variety of reason including simple personality differences. Unfortunately, disputes in the workplace can adversely affect business and this will be seen in the turnover rate. That is why it is so important to address the […]

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Webinar: Health and Safety During the Covid-19 Pandemic

  – Does your workplace meet the Health and Safety standards to re-open after the pandemic? – Do you know what to do if an employee suggests they don’t feel safe returning to work? – As an employee, if you don’t feel safe, do you know what to do? – How do Health and Safety […]

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A Pragmatic Model for Coaching in the Workplace

One of the hats that ADR practitioners are likely to be wearing these days is that of coach, and indeed many workplaces around the continent are adopting coaching as a skill set they want their managers or HR staff to have. Even as a mediator, my skill set as an effective mediator includes the ability […]

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Sunk cost and the sunk cost fallacy

Individuals commit the sunk cost fallacy when they continue a behaviour or endeavour as a result of previously invested resources (time, money or effort). This fallacy, which is related to loss aversion and status quo bias, can also be viewed as bias resulting from an ongoing commitment. For example, individuals sometimes order too much food […]

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Ontario school strike: What does a mediator do?

Mediator and Negotiations Specialist Allan Stitt explains the role of a mediator in the ongoing Ontario school strikes. Watch the video on the Global News website: GlobalNews  

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Tips to Improve Your Conflict Resolution Skills

Conflict is bound to arise in any business. The conflict may occur between co-workers or with a client. An unresolved conflict has the potential to negatively impact the productivity and profitability of any company. Through an improvement in yours or your colleagues’ dispute resolution skills, a conflict is less likely to hamper the day-to-day operations […]

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