Hear what graduates are saying about the Stitt Feld Handy Group Virtual Instructor-Led Online Training. It is as effective, practical and fun as ever. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led online […]
Continue reading
Elinor Whitmore provides advice and guidance on how to start a challenging conversation with a difficult person, on a difficult issue, or both. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led online sessions. […]
Continue reading
Workplaces are starting to re-open and with these re-openings will come some difficult conversations about physical distancing, wearing masks and other issues related to COVID-19. Do you have a strategy to address COVID-19 related difficult conversations? Do you and your staff know what to say to an employee, colleague, client or customer who is not […]
Continue reading
Does your workplace meet the Health and Safety standards to re-open after the pandemic? Do you know what to do if an employee suggests they don’t feel safe returning to work? As an employee, if you don’t feel safe, do you know what to do? How do Health and Safety requirements apply for people working […]
Continue reading
Individuals commit the sunk cost fallacy when they continue a behaviour or endeavour as a result of previously invested resources (time, money or effort). This fallacy, which is related to loss aversion and status quo bias, can also be viewed as bias resulting from an ongoing commitment. For example, individuals sometimes order too much food […]
Continue reading
Oliver Martin walks us through how we communicate with people when challenges arise, demonstrating some tips and techniques for providing effective feedback. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led online sessions. To […]
Continue reading
How will you know whether to say “yes” or “no” to a deal? Allan Stitt shows how to prepare effectively for a negotiation to get great results. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person […]
Continue reading
Elinor Whitmore shows how a workplace coach can help an employee better deal with a challenging person in their world by broadening their perspective. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led online […]
Continue reading
Allan Stitt provides tips on how to persuade others in a negotiation. The mirror-image principle of openness to ideas allows others to hear us more effectively. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and […]
Continue reading
Conflict resolution in difficult conversations requires firm but clear messages. Elinor Whitmore shows how to confront a difficult person with an issue they have been ignoring. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and […]
Continue reading
What are the key characteristics that define a good deal for us? Peter Dreyer examines how we can define a good deal in a negotiation, or dispute. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person […]
Continue reading
Paul Godin provides a negotiation preparation tip, using an example to show us how to consider and use the full relationship network relevant to an issue. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and […]
Continue reading
Negotiate and communicate without damaging the relationship and creating pushback. Paul Godin shows how to put the opposing negotiator in the right frame of mind. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led […]
Continue reading
Elinor Whitmore examines how our values, traits, identity, and self-image can be major triggers of defensive reactions, turning us and others into difficult people. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led online […]
Continue reading
Paul Godin of the Stitt Feld Handy Group provides tips on identifying your primary goals in a negotiation without being distracted by disruptive secondary motivations. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led […]
Continue reading
Elinor Whitmore illustrates the true costs of preventable conflicts in the workplace. Most have interpersonal roots. What are the impacts on productivity, decision-making, and morale? To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led […]
Continue reading
Paul Godin walks through how we can move people in a negotiation or conflict by identifying their primary drivers, the two sides to the Interests coin. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and […]
Continue reading
Oliver Martin points out how role plays in negotiation, mediation, and conflict resolution training cement our learning. How can you get great practical benefits from role plays? To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person […]
Continue reading
Paul Godin points out how to avoid unproductive emotionally-damaging debates in negotiations. Use factual measures of legitimacy to create flexibility and rationally define parameters for resolution. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and […]
Continue reading
What buttons do you push to get someone to say yes? Paul Godin shows how a Theory of the Negotiation can help identify the other party’s motivators. To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person […]
Continue reading
