Webinar: Having Difficult Conversations Related to COVID-19

Workplaces are starting to re-open and with these re-openings will come some difficult conversations about physical distancing, wearing masks and other issues related to COVID-19. Do you have a strategy to address COVID-19 related difficult conversations? Do you and your staff know what to say to an employee, colleague, client or customer who is not […]

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Webinar: Health and Safety During the Covid-19 Pandemic

  – Does your workplace meet the Health and Safety standards to re-open after the pandemic? – Do you know what to do if an employee suggests they don’t feel safe returning to work? – As an employee, if you don’t feel safe, do you know what to do? – How do Health and Safety […]

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Sunk cost and the sunk cost fallacy

Individuals commit the sunk cost fallacy when they continue a behaviour or endeavour as a result of previously invested resources (time, money or effort). This fallacy, which is related to loss aversion and status quo bias, can also be viewed as bias resulting from an ongoing commitment. For example, individuals sometimes order too much food […]

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Feedback vs Criticism – Do You Know the Difference?

Oliver Martin walks us through how we communicate with people when challenges arise, demonstrating some tips and techniques for providing effective feedback.

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How to Prepare For a Negotiation

How will you know whether to say “yes” or “no” to a deal? Allan Stitt shows how to prepare effectively for a negotiation to get great results.

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Coaching – Broadening Insights into Challenger

Elinor Whitmore shows how a workplace coach can help an employee better deal with a challenging person in their world by broadening their perspective.

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How to Become More Persuasive in a Negotiation

Allan Stitt provides tips on how to persuade others in a negotiation. The mirror-image principle of openness to ideas allows others to hear us more effectively.

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How to Confront Difficult People

Conflict resolution in difficult conversations requires firm but clear messages. Elinor Whitmore shows how to confront a difficult person with an issue they have been ignoring.

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How to Get a Good Deal in a Negotiation

What are the key characteristics that define a good deal for us? Peter Dreyer examines how we can define a good deal in a negotiation, or dispute.

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What Triggers People in a Difficult Conversation

Elinor Whitmore examines how our values, traits, identity, and self-image can be major triggers of defensive reactions, turning us and others into difficult people.

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