Feedback vs Criticism – Do You Know the Difference?

Oliver Martin walks us through how we communicate with people when challenges arise, demonstrating some tips and techniques for providing effective feedback.

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How to Prepare For a Negotiation

How will you know whether to say “yes” or “no” to a deal? Allan Stitt shows how to prepare effectively for a negotiation to get great results.

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Coaching – Broadening Insights into Challenger

Elinor Whitmore shows how a workplace coach can help an employee better deal with a challenging person in their world by broadening their perspective.

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How to Become More Persuasive in a Negotiation

Allan Stitt provides tips on how to persuade others in a negotiation. The mirror-image principle of openness to ideas allows others to hear us more effectively.

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How to Confront Difficult People

Conflict resolution in difficult conversations requires firm but clear messages. Elinor Whitmore shows how to confront a difficult person with an issue they have been ignoring.

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How to Get a Good Deal in a Negotiation

What are the key characteristics that define a good deal for us? Peter Dreyer examines how we can define a good deal in a negotiation, or dispute.

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What Triggers People in a Difficult Conversation

Elinor Whitmore examines how our values, traits, identity, and self-image can be major triggers of defensive reactions, turning us and others into difficult people.

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Yes – Able Frame of Mind

Negotiate and communicate without damaging the relationship and creating pushback. Paul Godin shows how to put the opposing negotiator in the right frame of mind.

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Who are the Influencers in a Negotiation?

Paul Godin provides a negotiation preparation tip, using an example to show us how to consider and use the full relationship network relevant to an issue.

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What are Your Goals in a Negotiation

Paul Godin of the Stitt Feld Handy Group provides tips on identifying your primary goals in a negotiation without being distracted by disruptive secondary motivations.

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