What are Your Goals in a Negotiation

Paul Godin of the Stitt Feld Handy Group provides tips on identifying your primary goals in a negotiation without being distracted by disruptive secondary motivations.

Continue Reading

The Cost Associated with Workplace Conflict

Elinor Whitmore illustrates the true costs of preventable conflicts in the workplace. Most have interpersonal roots. What are the impacts on productivity, decision-making, and morale?

Continue Reading

What Motivates the Other Side in a Negotiation?

Paul Godin walks through how we can move people in a negotiation or conflict by identifying their primary drivers, the two sides to the Interests coin.

Continue Reading

Benefits of Role Playing

Oliver Martin points out how role plays in negotiation, mediation, and conflict resolution training cement our learning. How can you get great practical benefits from role plays?

Continue Reading

Negotiation – Facts do the Heavy Lifting

Paul Godin points out how to avoid unproductive emotionally-damaging debates in negotiations. Use factual measures of legitimacy to create flexibility and rationally define parameters for resolution.

Continue Reading

Pushing Buttons

What buttons do you push to get someone to say yes? Paul Godin shows how a Theory of the Negotiation can help identify the other party’s motivators.

Continue Reading

Painting a Human Picture

Can framing your situation in human terms help get what you need in a negotiation or conflict? Paul Godin shows how to open up flexibility and resolve disputes.

Continue Reading

Managing Strong Emotions in a Difficult Conversation (video)

Elinor Whitmore reviews some tools for managing strong emotions in a challenging conversation, whether the emotions are your own, or those of the other person.

Continue Reading

How to start a difficult conversation (video)

Elinor Whitmore provides advice and guidance on how to start a challenging conversation with a difficult person, on a difficult issue, or both.

Continue Reading