Tips to Improve Your Conflict Resolution Skills
Conflict is bound to arise in any business. The conflict may occur between co-workers or with a client. An unresolved conflict has the potential to negatively impact the productivity and profitability of any company. Through an improvement in yours or your colleagues’ dispute resolution skills, a conflict is less likely to hamper the day-to-day operations […]
Continue ReadingDistinguishing Your Mediation Practice
Mediate well. Speak to parties directly and early on files. Become someone they know. Treat everyone you mediate for, and everyone you meet (parties, lawyers, translators, assistants, receptionists etc.) with respect. They all matter. Find a niche. Build it (even if it is one that found you, rather than one you sought). Be interesting. Be […]
Continue ReadingHR Halloween: How to handle an office party nightmare
Published by Human Resource Director Written by Mallory Hendry October 30, 2019 https://www.hcamag.com/ca/news/general/hr-halloween-how-to-handle-an-office-party-nightmare/190120 As Halloween approaches, the scariest part of the season for employers can be how to handle inappropriate or offensive costumes in the workplace. “Social events in the workplace, such as Halloween parties, can contribute very positively to workplace culture but they are […]
Continue ReadingStitt Feld Handy Group & Windsor Law: Celebrating 25 years of partnership Windsor Law Access
Read this article about our long standing relationship with Windsor Law School and about Allan Stitt. (page3)
Continue ReadingThe warning signs of a difficult employee
Published by Human Resource Director Written by Emily Douglas Dec 10, 2018 https://www.hrmonline.ca/hr-news/corporate-wellness/the-warning-signs-of-a-difficult-employee-251679.aspx The workplace is a rainforest – a delicate ecosystem that needs to maintain a balance in order to flourish. If one element is out of sync with the rest, the whole environment suffers and may collapse. Difficult employees are the bane of […]
Continue Reading4 Tips for Leaders to Manage and Prevent Employee Conflict
Workplace leaders have a unique responsibility to manage and prevent employee conflict whenever possible. Employees may develop conflicts between each other as a result of cultural differences, competition, or a toxic culture that has been neglected by leadership. Many of these conflicts develop unintentionally, so it requires a conscious effort from workplace leaders to prevent […]
Continue Reading5 Ways to Strengthen Your Company’s Customer Service Skills
In nearly every industry, companies are at the mercy of their customers and must accommodate their needs to the best of their ability with quality service. Unfortunately, many businesses fall short in this crucial area. Professional customer service training courses are well worth it for most organizations, as they can help representatives learn some of […]
Continue Reading5 Negotiation Skills Needed for Difficult Situations
Challenging situations are common in the workplace, and no matter where you are in the organizational hierarchy, you may feel intimidated approaching them. You can overcome challenging circumstances or conflicts by applying some of the techniques found in the best negotiation skills training courses that Stitt Feld Handy Group and other top firms have to […]
Continue ReadingKeeping your employees motivated with training and development programs
Employee motivation is a continual challenge for businesses of all sizes, and it remains one of the most significant factors that determine productivity. When many business owners think of motivation, employee bonuses and other perks often come to mind. However, many managers are unaware that ongoing training and development programs are also proven to work […]
Continue Reading5 Strategies for Handling Difficult People at Work
Difficult people in any organization can be a source of conflict, stress and an energy drain. However, many of the personality characteristics that make people difficult are simple human nature. Often, transferring to a new job or firing a person is not feasible. Many organizations have to interact with a range of difficult people externally, […]
Continue Reading