News and Articles

Articles cover the topics of negotiation strategies, dealing with difficult personalities, the importance of developing conflict management skills, cross-cultural negotiations and the the need for effective negotiation and conflict resolution.

News and Articles

Adventures in Moving: Negotiation in Buying a House

Having just moved from Toronto to Oregon, it was a very interesting series of negotiations to get us there in one piece. Some of the most intriguing negotiations involved the sale of our Toronto house and the purchase of our Eugene house, in part because of the contrast in styles of our two agents. In […]

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ADR Workshop in Nassau

By: LaKEISHA McSWEENEYGuardian Staff Reporter Endeavouring to develop new ways to resolve conflict at the bargaining table is the main objective of the first of its kind Alternative Dispute Resolution. The five-day conference being held in conjunction with the University of Windsor Law Faculty / Stitt Feld Handy Group got underway on Monday at the […]

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ADR Training in Ethiopia

In mid-March, when the weather in Toronto is still unreasonably cold, I was fortunate enough to have the opportunity to travel to Ethiopia to help deliver a train-the-trainer workshop to a group of lawyers and judges who are members of the Ethiopian Arbitration and Conciliation Centre. I always find training in a different country to […]

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ADR Training Concludes

The Ethiopian Herald (National Section)Friday February 29, 2008Page 9 Addis Ababa – A 10-day training attended by officials of the Ethiopian Institution for the Ombudsman on Alternative Dispute Resolution (ADR) wound up at Ghion Hotel here yesterday. After handing outs certificates to the trainees, Institution Chief Ombudsman with the Rank of Minister, Abay Tekle said […]

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ADR Solutions for High Performance Sports Disputes

On April 16th, 2015 in Seattle, Canadian ADR specialists working with the Sport Dispute Resolution Centre of Canada (SDRCC) made two presentations to the 17th Annual ABA ADR Conference focusing on ADR in the sports context. Our merry band of CBA-sponsored panelists included Marie-Claude Asselin (SDRCC), Paul Godin (SDRCC, CAS), Richard McLaren (SDRCC, CAS, FIA […]

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A Peacemaker Goes To School: Iraqi Mediation Mission

Iraqi trains in a Toronto business course for a mediation mission in his homeland By MARINA JIMÉNEZ(Globe and Mail) Thair Karim Ismail, an Iraqi human-rights activist, is learning the art of negotiation and mediation in a Toronto boardroom. Tear sheets with catch phrases scrawled in magic marker cover the walls of this workshop on alternative […]

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A Mandate for Training is a Mandate for Survival

Governments and businesses are under enormous pressure due to the financial challenges we are experiencing internationally.  A besieged mentality is all too common and many organisations are responding with drastic monetary and staffing cuts.  For many in Human Resources, they see their training budgets disappearing.  The question arises, as to how can we keep our […]

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“Failed” Mediation: What is Success or Failure in Mediation?

by Allan J. Stitt, Mediator and Arbitrator, President of ADR Chambers and Stitt Feld Handy Group I suspect that this article is not about what you think.  It is becoming common for people to refer to a mediation that doesn’t result in settlement as a “failed mediation”.  I would like to suggest that the term […]

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Learn 7 Effective Business Tactics for Negotiations

Learning effective negotiation skills can serve you well throughout your career, as they are used on a daily basis in a variety of situations: at the workplace or in business, when purchasing anything, or with interpersonal relationships.  In terms of business negotiations, the following tactics can prove to be helpful. At Stitt Feld Handy Group, […]

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How To Strengthen Company’s Customer Service Skills

In nearly every industry, companies are at the mercy of their customers and must accommodate their needs to the best of their ability with quality service. Unfortunately, many businesses fall short in this crucial area. Professional customer service training courses are well worth it for most organizations, as they can help representatives learn some of […]

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How Online Conflict Resolution Training Can Help You

In our day-to-day life, disputes come up regularly. They may come up at work, at home, with family, friends, bosses, co-workers or even people on the street. Having effective tools to deal with these disputes can be critical in effectively managing these situations. One way to build these skills is through online conflict resolution training. […]

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How leaders should manage workplace conflicts

Leaders have an inherent responsibility to make sure their employees are heard. If individual team members cannot resolve their conflict, then conflict resolution falls to the leaders and that demands attention and a platform for resolution. Workplace communication training can offer a versatile, detailed, and nuanced platform for businesses dealing with continued conflicts. Team members need […]

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Ontario School Strike: Learn What Does a Mediator Do?

Mediator and Negotiations Specialist Allan Stitt explains the role of a mediator in the ongoing Ontario school strikes. Watch the video on the Global News website: GlobalNews

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Not All Conflict is Bad: Conflict Resolution Tactics

The Barbados Advocate Visiting Alternative Dispute Resolution (ADR) systems design specialist Allan Stitt showed local departmental heads yesterday, that while some persons view conflict in a negative light, there are actually quite a few benefits that can be identified. These observations were made when participants from various governmental organizations, got a first hand look at […]

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Negotiations Around the World: A Uganda Mother’s Story

An Oprah Winfrey show entitled “Mom’s Around the World” caught my attention as I was flipping through the channels searching for a “not too heavy” / “not too light” program to watch. The segment that I saw featured a mother from Uganda who had 10 children and no husband. She worked as a porter, carrying […]

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Understanding Negotiating Styles

One of the topics that we discuss in our workshops is negotiation styles. Most of us engage in some sort of negotiation on a daily basis, whether it has to do with working out the details of a complicated contract, roles and responsibilities within the workplace, or something as simple as who is responsible for […]

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How to Negotiate When You Have Nothing to Give

How can you negotiate well when you have already been committed to a limit, either by your previous actions or by someone else? Consider this example: a general contractor works out an agreement with a landowner to build a custom home at a remote location in a vacation area during the next building season. He […]

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Negotiating Funding: Using Facts to Persuade

Aboriginal organizations seeking funding from third party sources can take a page from the negotiator’s book to get better results. Many aboriginal groups negotiate funding arrangements with a variety of third party sources (“Funders”) such as the federal and provincial governments, companies negotiating impact benefit agreements and other interested organizations. Funding arrangements relate to all […]

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Should mediators be subject matter experts?

“This article originally appeared in the Mar 31, 2006, issue of The Lawyers Weekly published by LexisNexis Canada Inc. How important is it that a mediator really understand the issue being mediated? Some mediators believe that it is not necessary for the mediator to have any expertise in the substantive area. In their view, the […]

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Mediation Workshops: How to Select the Best Training for You

Mediators can help disputants to resolve their disagreements and improve their inter-personal relationships. Receiving mediation training can be valuable for personnel who work in management; human resources; government; consulting; law and other business areas who have a desire to improve their conflict resolution skills. If you are looking to develop mediation skills, a good place […]

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