National Sports Organizations (“NSO”s) sometimes seek advice from the SDRCC on how to minimize or eliminate conflicts before they get to the SDRCC level. The old saying that “an ounce of prevention is worth a pound of cure” is fully applicable to conflict resolution, and this article will review several preventative strategies that can reduce […]
Continue reading
HR Leader Article Our learning & development budget has been cut significantly as a result of organization-wide cost-reduction initiatives. How can we still train staff and maintain our L&D line despite this? If your department has been cut significantly, and more significantly than other departments, chances are your organization hasn’t fully recognized the value of […]
Continue reading
Employee motivation is a continual challenge for businesses of all sizes, and it remains one of the most significant factors that determine productivity. When many business owners think of motivation, employee bonuses and other perks often come to mind. However, many managers are unaware that ongoing training and development programs are also proven to work […]
Continue reading
By: Linda Branch, The Barbados Advocate Mediation as an alternative means of settling disputes will become part of Barbados’ judicial landscape in the near future in an effort to save time and money, a judiciary representative said yesterday. “We haven’t made the decision yet as to whether it will be compulsory or not, but there […]
Continue reading
First published in Up-Date Magazine, May 2011 issueWritten by Shireen Sondhi, Stitt Feld Handy Group When should you go to mediation? The short answer is that mediation can be conducted at any stage of the dispute resolution process. However, there are many different factors that can help you to determine when it is most beneficial. […]
Continue reading
There has been a strong movement lately to get rid of Opening Statements (sometimes called Storytelling or an Opening) at the beginning of mediations. Lawyers tell me that they each understand the other side’s case, and won’t be persuaded by each other’s arguments, so don’t see the point in having an Opening. They also suggest […]
Continue reading
I recently had the opportunity to practise using an “I statement” to discuss a friend’s “difficult behaviour”. This friend (who shall remain nameless) has been known for his lateness, although I must say that his time-management skills have improved considerably. However, this weekend we had made plans to go out and once again he was […]
Continue reading
Published by Human Resource Director Written by Mallory Hendry October 30, 2019 https://www.hcamag.com/ca/news/general/hr-halloween-how-to-handle-an-office-party-nightmare/190120 As Halloween approaches, the scariest part of the season for employers can be how to handle inappropriate or offensive costumes in the workplace. “Social events in the workplace, such as Halloween parties, can contribute very positively to workplace culture but they are […]
Continue reading
The world has forever changed as a result of the COVID-19 pandemic. People are still getting into disputes as often as before but it can be harder to effectively deal with those disputes. One effective tool for learning how to deal with disputes is online conflict resolution training. By taking courses like this, people can […]
Continue reading
We all have to deal with conflict in all aspects of our lives. For most of us, conflict can be unpleasant and something we try to avoid. As a manager, however, it’s your responsibility to tackle any conflict within your team and make sure it doesn’t escalate. Managing conflict requires maturity, patience and empathy. You […]
Continue reading
Difficult clients. Difficult customers. Every business has them. It’s one thing to have to interact with a difficult person, but when that difficult person is someone to whom you are trying to provide a service, it becomes even more challenging. There are many different types of difficult clients. Some are extremely time-consuming and high-maintenance; some […]
Continue reading
Small business owners use negotiation tactics every day. Whether finalizing a deal with customers, suppliers, or employees, having good negotiation skills can go a long way to boost the profitability of a business. Any small business owner knows how important it is to guard their reputation. It is how you attract (and keep) clients. Good […]
Continue reading
In every business it is natural that disagreements will arise. These disagreements can be between the company and its clients, among business partners, or employees. The way a company chooses to handle a dispute can impact customer satisfaction and its employee productivity (it can also affect the bottom line). The Stitt Feld Handy Group offers […]
Continue reading
We’ve all heard them: “I’m sorry to tell you this, and don’t worry, but . . . ”. Or, “I’m sure you’ll look back on this and think it was the best thing that ever happened.” I’m sure this kind of comment didn’t sound or feel true to you, whether you heard it or felt […]
Continue reading
PODCAST on XLLEGAL Link to podcast: https://exellegal.com/handling-difficult-people-with-jason-stitt/ Jason Stitt shares his expertise and advice about handling difficult people. Jason’s a “recovering” lawyer, mediator, and trainer who provides training in dispute resolution, negotiation and dealing with difficult people through the Stitt Feld Handy Group. Topics discussed include: To learn conflict resolution skills that you can use […]
Continue reading
by Carmel Haynes The legal fraternity in Barbados is being encouraged to look for a less litigious way of settling legal disputes. Through a four-day workshop on alternative dispute resolution, members of the judiciary and local Bar Association are being sensitised to the integration of mediation into the civil justice system. Natalie Johnson, acting programme director […]
Continue reading
Litigation will often create two losing parties, no matter how strong the arguments are on either side of the table. Someone always ends up losing a little more than the other, but this does not mean a winner in any real way was found. Litigation is best avoided in virtually every conflict scenario. Businesses of […]
Continue reading
First Published in the CBA Aboriginal Law Section Newsletter, January 2010 Aboriginal organizations seeking funding from third party sources can take a page from the negotiator’s book to get better results. Many aboriginal groups negotiate funding arrangements with a variety of third party sources (“Funders”) such as the federal and provincial governments, companies negotiating impact […]
Continue reading
Traditionally, managers have relied on having all the answers. In complex environments, with rarely only one answer, managers need a coaching approach that focuses on asking the right questions to build capacity in their staff to develop the solutions. A key distinction between coaching and managing is that coaching empowers employees instead of directing them. […]
Continue reading
As a manager, you must have had many meetings with your staff, or with external business partners and others. There must have been instances when you have been terribly frustrated because your meeting was disrupted and all your attempts at reconciliation thwarted by an intimidating personality, an uncooperative person, or someone who was constantly negating […]
Continue reading
