The world has forever changed as a result of the COVID-19 pandemic. People are still getting into disputes as often as before but it can be harder to effectively deal with those disputes. One effective tool for learning how to deal with disputes is online conflict resolution training. By taking courses like this, people can […]
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We all have to deal with conflict in all aspects of our lives. For most of us, conflict can be unpleasant and something we try to avoid. As a manager, however, it’s your responsibility to tackle any conflict within your team and make sure it doesn’t escalate. Managing conflict requires maturity, patience and empathy. You […]
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Difficult clients. Difficult customers. Every business has them. It’s one thing to have to interact with a difficult person, but when that difficult person is someone to whom you are trying to provide a service, it becomes even more challenging. There are many different types of difficult clients. Some are extremely time-consuming and high-maintenance; some […]
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Small business owners use negotiation tactics every day. Whether finalizing a deal with customers, suppliers, or employees, having good negotiation skills can go a long way to boost the profitability of a business. Any small business owner knows how important it is to guard their reputation. It is how you attract (and keep) clients. Good […]
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In every business it is natural that disagreements will arise. These disagreements can be between the company and its clients, among business partners, or employees. The way a company chooses to handle a dispute can impact customer satisfaction and its employee productivity (it can also affect the bottom line). The Stitt Feld Handy Group offers […]
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We’ve all heard them: “I’m sorry to tell you this, and don’t worry, but . . . ”. Or, “I’m sure you’ll look back on this and think it was the best thing that ever happened.” I’m sure this kind of comment didn’t sound or feel true to you, whether you heard it or felt […]
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PODCAST on XLLEGAL Link to podcast: https://exellegal.com/handling-difficult-people-with-jason-stitt/ Jason Stitt shares his expertise and advice about handling difficult people. Jason’s a “recovering” lawyer, mediator, and trainer who provides training in dispute resolution, negotiation and dealing with difficult people through the Stitt Feld Handy Group. Topics discussed include: To learn conflict resolution skills that you can use […]
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by Carmel Haynes The legal fraternity in Barbados is being encouraged to look for a less litigious way of settling legal disputes. Through a four-day workshop on alternative dispute resolution, members of the judiciary and local Bar Association are being sensitised to the integration of mediation into the civil justice system. Natalie Johnson, acting programme director […]
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Litigation will often create two losing parties, no matter how strong the arguments are on either side of the table. Someone always ends up losing a little more than the other, but this does not mean a winner in any real way was found. Litigation is best avoided in virtually every conflict scenario. Businesses of […]
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First Published in the CBA Aboriginal Law Section Newsletter, January 2010 Aboriginal organizations seeking funding from third party sources can take a page from the negotiator’s book to get better results. Many aboriginal groups negotiate funding arrangements with a variety of third party sources (“Funders”) such as the federal and provincial governments, companies negotiating impact […]
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Traditionally, managers have relied on having all the answers. In complex environments, with rarely only one answer, managers need a coaching approach that focuses on asking the right questions to build capacity in their staff to develop the solutions. A key distinction between coaching and managing is that coaching empowers employees instead of directing them. […]
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As a manager, you must have had many meetings with your staff, or with external business partners and others. There must have been instances when you have been terribly frustrated because your meeting was disrupted and all your attempts at reconciliation thwarted by an intimidating personality, an uncooperative person, or someone who was constantly negating […]
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There is something surreal about delivering a training workshop with the sound of the ocean in the background and the participants role-playing negotiation and mediation scenarios by the pool. As a new facilitator with the Stitt Feld Handy Group, I have had the opportunity to conduct conflict resolution workshops with Peter Dreyer in both Trinidad […]
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As a Sociology Major, I am always intrigued by the functional reasons underlying people’s behaviour. I found these quotes from Daniel Goleman’s book, Working With Emotional Intelligence particularly interesting: “Emotions Are Contagious All these abilities take advantage of a primal fact: We influence each other’s moods. Influencing another person’s emotional state for the better or worse is […]
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By Richard Hastings on May 18, 2021 Connecticut Injury Resource Guide https://www.ctinjuryresourceguide.com/2021/05/alternative-dispute-resolution-with-elinor-whitmore-v-p-of-the-stitt-feld-handy-group/ An expert in Alternative Dispute Resolution, Elinor Whitmore B.A., LL.B., LL.M., C.Med is Vice President of the Stitt Feld Handy Group, a division of ADR Chambers, located in Toronto, Canada. The company offers professional development programs around the world and provides courses that […]
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17 November, 2021article by Rama ErikssonFINDCOURSES.COM Front and center in organizational priorities now is the humanization of the workplace. Human-centered leadership working in partnership with employee-centered strategies can help guarantee employee retention success. It is, by and large, the leaders of an organization who set the tone for employee belonging, engagement, and openness to change. […]
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Negotiation is often overlooked in professional training because people think that since they’ve been negotiating every day of their lives, they have become good at it. We write notes every day yet if we look at our current handwriting, few of us would say that it has improved over the years. Negotiation is both an […]
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Employers now expected to be much more flexible and adaptable The COVID-19 pandemic has forced employers to grapple with all sorts of new and old issues: Whether the topic is working from home, a request for accommodation, or a discussion around policy, any time two or more people are having a conversation to reach an […]
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When there are office conflicts, it can make for a miserable and uninspiring work environment. Conflicts can happen for a variety of reason including simple personality differences. Unfortunately, disputes in the workplace can adversely affect business and this will be seen in the turnover rate. That is why it is so important to address the […]
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In cross-cultural negotiations, above and beyond the issues of personal negotiation styles and techniques, one must consider the impact of cultural difference. This impact will often be tied to communication issues, increasing the possibilities of misunderstanding. Things that are said, left unsaid, or unclearly said can all create an extra layer of difficulty on top […]
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