Many organizations have considered trying to resolve disputes with mediation by using internal resources and staff rather than external fully independent mediators. Proponents argue that the cost will be lower, that mediators will know more about the organization’s operations and will therefore be able to assist disputants more easily (for instance with information about internal […]
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The modern Human Resources (“HR”) department keeps a company running by implementing crucial aspects of company policy, while managing day-to-day business activity. HR personnel are involved in the hiring of new employees, termination of employees, administration of benefits such as health insurance, and administration of payroll. In addition, they ensure the company’s compliance with wage […]
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NOTEWORTHY CASES Supreme Court of Canada Rules on Arbitration Clauses in Web-based ContractsDell Computer Corp. v. Union des Consommateurs2007 SCC 34 – July 13, 2007 Web-based contract – Arbitration clause – Dell’s website had an error in pricing on it for 2 types of handheld computers – When Dell became aware of the errors, it blocked access […]
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“God gave us two ears and one mouth. We should use them in proportion.” So much can be learned from listening. So much conflict can be avoided by hearing, understanding and letting others know that you have heard and understood. By listening I mean more than the type of listening that allows you to hear […]
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Workplace leaders have a unique responsibility to manage and prevent employee conflict whenever possible. Employees may develop conflicts between each other as a result of cultural differences, competition, or a toxic culture that has been neglected by leadership. Many of these conflicts develop unintentionally, so it requires a conscious effort from workplace leaders to prevent […]
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Poor communication can be costly for organizations. When employees and leaders are not communicating effectively, it can have a number of negative impacts on organizational culture and profitability. In a recent study, 93% of business leaders agreed that communication is the backbone of business. The ability to share ideas within the organization and with your […]
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Getting to the root of problems means understanding everyone’s strengths and weaknesses, including one’s own Originally published in:Canadian HR ReporterNovember 8, 2004 Dealing with office conflict is one of those management tasks with high risks, low rewards and seemingly no end in sight. Negative patterns can develop despite a manager’s best efforts. Standard approaches become ineffective, and breakthroughs […]
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Effective management is essential for any organization’s success. Yet, one common issue that can undermine this success is the tendency to raise one’s voice in stressful situations. It’s not that people necessarily want to yell, but it rarely has the desired impact. Yelling not only damages professional relationships but also creates a hostile work environment. […]
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Many companies engage in conflict resolution training for their managers, executives, and human resources professionals. The businesses that spend the time and energy preparing their workers to solve problems do so for many different reasons. Not only does conflict resolution make for a happier company, but it also saves money in the long run. The […]
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