If you have to say ‘No’ to someone, but want to minimize the damage to your relationship with them, identify the impact of saying ‘Yes’. Help them understand why you are saying no by pointing out the logical consequences of agreement. If they can see the negative impact of Yes, they may alter their proposal […]
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One of the hats that ADR practitioners are likely to be wearing these days is that of coach, and indeed many workplaces around the continent are adopting coaching as a skill set they want their managers or HR staff to have. Even as a mediator, my skill set as an effective mediator includes the ability […]
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A challenge currently facing many people in the world is how to persuade others to come around to their way of thinking. Many people who attend Stitt Feld Handy Group online conflict resolution training ask about effective ways to change someone’s mind. In our virtual instructor-led conflict resolution training, we offer many pieces of advice […]
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An article in TIME Magazine, entitled “How Your Siblings Make You Who You Are”, explains how brothers and sisters affect your negotiation style and skills. My sister actually brought this piece to my attention, when she attempted to use it to take credit for my career in ADR. The article states that on average, siblings […]
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Reciprocity We often hear about random acts of kindness and something inside of us wants to see the kind person benefit in some way. It only seems fair. Some of us even act on this and try to do something nice for the person who was kind, especially if they’ve done something nice for us. […]
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Dealing with difficult people is not simply a skill. It is a leadership skill. Great leaders in business know how to handle difficult individuals. They know how to tackle the problem head-on, resolve any issues, and move forward to continue the business relationship. Business people without these skills will get bogged down in the quagmire […]
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Dealing with someone who talks and will not listen: Dealing with someone who makes personal attacks: Dealing with someone who is stubborn and positional: Dealing with someone who lies or is untrustworthy: Have a Plan If you are worried about starting a difficult conversation, sit down and consider your goals in the conversation. Then write […]
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