1. Sit quietly and let them run out of steam.
  2. Let them know that while you may not agree with everything they say, you would like to hear their thoughts and then let them continue.
  3. Use interactive listening techniques.
  4. Ask to set an agenda that includes time for both of you to speak.
  5. Change the physical situation to put the focus on you (stand up, pull out a piece of paper, etc.)