New Course

Do you find yourself: Looking for real world coaching practice? Wanting one-on-one mentoring on your coaching skills? Seeking better ways to coach and mentor people effectively? Wondering how to hone your coaching skills and build your confidence as a coach? Needing tips on providing effective structured coaching? Feeling frustrated with your ability to manage and [...]

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Coaching Practicum

Do you find yourself: Looking for real world coaching practice? Wanting one-on-one mentoring on your coaching skills? Seeking better ways to coach and mentor people effectively? Wondering how to hone your coaching skills and build your confidence as a coach? Needing tips on providing effective structured coaching? Feeling frustrated with your ability to manage and [...]

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Mastering Difficult Conversations in Estates and Business Succession

Life moves pretty fast for both you and your clients. It can feel like you have it coming at you from all sides: files are growing in complexity; tax and other rules keep changing; client expectations are increasing; and risk management is an ever-present concern, particularly if clients do not seem to want to address [...]

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Mastering Difficult Conversations in Elder Care Workshop

Aging can bring many benefits including extra time to enjoy family, friends and personal pursuits. It can also include: declining physical and mental capacity; illness; disability; complex treatment and care plans; pain; emotional suffering; and the realization that the end of life is approaching. As a result, Elder Care is a field that is ripe [...]

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Coaching For a Better Workplace: Building Capacity in Others Workshop

At the workshop on Coaching for a Better Workplace: Building Capacity in Others, you will learn techniques and strategies that will allow you to excel at coaching others about workplace issues. You will learn the Progress Model of coaching and see how it applies to performance issues, conflict coaching, performance management and other coaching issues. [...]

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Winning Over Irate Customers Workshop

It actually doesn’t “take all kinds” to make the world go around, we just happen to have them! Anyone who deals with customers, clients, complainants or members of the public will have to deal with irate, upset, confrontational and unreasonable people. Those exchanges can be frustrating, and leave you rattled and drained. They take time [...]

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Become A Powerful Negotiator Workshop

You negotiate every day with customers, suppliers, co-workers, business associates and family. You want results in your negotiations but you don’t want to fall into the destructive patterns that could damage what could be constructive relationships. You need to make your negotiations effective by figuring out what motivates the other side and knowing when to [...]

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Dealing With Difficult People Workshop

The July 8-10 and September 8-11 sessions will be Virtual Instructor-Led using ZOOM technology. Using Zoom, the program will continue to be interactive and engaging involving role plays, exercises, and small group discussions. We are limiting each session to 22 participants. The workshop from  July 8-10 (spread out over three days) and September 8-11 (spread [...]

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Applied Alternative Dispute Resolution Workshop

There are eight difficult mediation role plays, which are all coached, each raising new issues for mediators to consider, such as using a pre-mediation caucus, managing complexity of issues and parties, using a one text approach, dealing with ethical dilemmas, and managing unreasonable and unrepresented parties. Additionally, you will apply the skills learned at the [...]

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Advanced Alternative Dispute Resolution Workshop

You will learn how to help people resolve their differences, improve relationships and communication, mediate complex cases, deal with harassment issues, deal with challenging parties, address power imbalances and move positional people towards agreement. The facilitation skills we teach can be used formally or informally in a variety of contexts, whether as a mediator, a [...]

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