There are eight difficult mediation role plays, which are all coached, each raising new issues for mediators to consider, such as using a pre-mediation caucus, managing complexity of issues and parties, using a one text approach, dealing with ethical dilemmas, and managing unreasonable and unrepresented parties.

Additionally, you will apply the skills learned at the first two workshops and learn new skills during a mentoring session in which you get to work on the problem, skill, or issue of your choice. You will work individually with one of the instructors to find innovative ways to deal with your chosen issue. After the course, you will have the opportunity to sit in on a real mediation in Toronto or via ZOOM with one of our mediators.

At the in-person sessions, a continental breakfast and catered lunch will be served each day of the workshop. Snacks, coffee and drinks will be available throughout the day.

This workshop is part of the Executive Certificate in Conflict Management.

All upcoming sessions will be Virtual Instructor-Led using ZOOM technology. Using ZOOM, the program will continue to be interactive and engaging involving role plays, exercises, small group discussions and coached mediation role plays. We are limiting the session to 24 participants.

Personal Benefits

  • Observe and understand different styles of mediation, including facilitative, evaluative, and transformative approaches
  • Use pre-mediation caucuses to maximize the chance of success
  • Learn to close the gap between parties and help them obtain closure
  • Be more confident dealing with harassment issues, emotional parties, multi-party disputes, positional parties and other challenges
  • Develop tools for dealing with ethical challenges that could arise in mediation
  • Practice and participate in eight role plays with direct feedback from our highly trained coaches
  • Get one-on-one mentoring with a highly experienced dispute resolution professional and trainer, focused on your personal goals for improvement

Organizational Benefits

  • Broaden the kinds of issues your staff can manage directly thereby lessening the need for additional or outside help
  • Improve your staff’s ability to facilitate difficult meetings to achieve consensus
  • Prevent unnecessary conflicts in the workplace
  • Resolve disputes that are simmering before they become complaints or grievances
  • Improve productivity and morale by promoting effective conflict resolution between staff, departments and within teams.
  • Avoid costly and time-consuming litigation and arbitration

Practical and Interactive Training

We offer intensive and interactive learning experiences for professionals and executives. You will participate in dynamic exercises and case studies, with two-way and coached feedback. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your situation.

Who Should Attend?

The Applied Alternative Dispute Resolution Workshop is designed for people who want to enhance their ability to resolve disputes in their workplace or as professional mediators.

“ The virtual instructor-led format worked great. I appreciated the chance to work on the skills that I have never focused on before.”
Jackie Robinson, Superintendent of Education,  Northwest Catholic DSB, Dryden, ON, Canada

Faculty of Law Seal

Graduates receive a certificate from the University of Windsor Law School.

It all came together for me in this workshop. The theory from the first and second courses was great, and in this program, I developed the “art” of mediating and the confidence I needed to move forward.

– Connie E. Clark, HR Executive, TD Bank Group, Toronto, ON, Canada

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Upcoming Sessions


Applied Alternative Dispute Resolution Workshop
Jul 12 - Jul 20, 2021
Virtual Instructor-Led via ZOOM


Applied Alternative Dispute Resolution Workshop
Jul 12 - Jul 20, 2021
Virtual Instructor-Led via ZOOM