The April 13-16 session will be Virtual Instructor-Led using ZOOM technology.
Conflict resolution skills are always important. In difficult times, they become crucial. Alternative Dispute Resolution (ADR) techniques help people to resolve conflict by cultivating cooperation and understanding. It enhances people’s ability to find solutions to challenging problems without creating further conflict. Above all, it seeks to protect the relationship while solving the problem. It is also the tool used by mediators to resolve conflicts. You will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes. You will develop the practical skills and techniques you need to resolve disputes effectively and with confidence.
Using Zoom, the program will continue to be interactive and engaging, involving exercises, small group discussions and coached mediation role plays. We are limiting the session to 18 participants.