Alternative Dispute Resolution (ADR) seeks to resolve conflict by cultivating cooperation and understanding. It seeks to find a solution that allows both parties to win. Above all, it seeks to protect the relationship while solving the problem. It is also the tool used by mediators to resolve conflicts. You will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes. You will develop the practical skills and techniques you need to resolve disputes effectively with confidence.

You will participate in dynamic exercises and case studies, with two-way and coached feedback. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your situation.

Learn about workshop benefits and who should attend

Session Details


  • Determine what causes conflict
  • Manage relationships, trust and communication
  • Identify your negotiation tendencies
  • Avoid negotiation pitfalls
  • Determine which negotiation style is best for you
  • Avoid making dangerous assumptions
  • Use the 7 Elements of Principled Negotiation
  • Deal with difficult people
  • Be creative to get better results
  • Determine what you should disclose in negotiation
  • Decide when you should say yes to a deal and when you should walk away
  • Prepare for a negotiation in an efficient structured way
  • Deal with strong emotions
  • Be more persuasive
  • Get people to listen to you
  • Handle a complex meeting with multiple parties
  • Observe a live mediation demonstration
  • Find people’s underlying interests
  • Understand and facilitate the 7 stages of mediation
  • Mediate to resolve disputes between other parties
  • Resolve workplace conflict
  • Prevent mediations from getting out of control

The workshop includes 6 negotiation case studies, 3 mediation case studies, 1 video and a mediation demonstration.

Experienced coaches observe mediation case studies and give feedback. You will receive immediate and objective feedback, and insight into crucial mediation skills.

Participants will be given a copy of the book Mediating Commercial Disputes, a business book bestseller, written by Allan Stitt.


Toronto Facility

Stitt Feld Handy Group’s state-of-the-art facility has been specifically designed to meet the needs of executive training, with spacious lecture rooms and multiple breakout rooms.

More about our Toronto facility

Discount Policy

  • If your organization registers 5 or more participants at one time for any of our public workshops, we will provide a 15% discount for each of those registrations. In addition, your organization will also receive 15% off on any additional registrations received in the same calendar year.
  • Alternately, if your organization submits 6 registrations for any of our public workshops during a calendar year, we will provide a 50% discount on the 6th registration. In addition, your organization will then receive a 15% discount for any additional registrations received in the same year.

Take $150 off

A $150 discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.

It was an interactive and fun learning experience. Absolutely essential to anyone in a people management role. I wouldn’t change anything! The instructors were very effective and speaking from personal experience was very helpful.

– Danielle Germansky, Scotia Bank, Toronto, ON, Canada

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Faculty of Law Seal

Graduates receive a certificate from the University of Windsor Law School.

Canada Job Grant

Up to $10,000 available per person.

HRPA Approved

ADR Institute of Ontario

Completion of the ADR and Advanced ADR workshops will satisfy the educational requirements for membership in the ADR Institute of Ontario. To attain a Qualified Mediator Designation (Q.Med) in Ontario, you will have to complete 40 hours of basic mediation training and 40 hours of specialized mediation and related training.