The February 16-19 session will be Virtual Instructor-Led using ZOOM technology.
If you are avoiding conversations, wishing you could be more assertive and losing patience with certain people, then the Dealing With Difficult People Workshop is right for you. You will learn skills to handle difficult conversations and difficult people with confidence. You will be engaged in practical and interactive exercises that will change the way you see and respond to difficult people and difficult situations. You will have the opportunity to complete the Myers-Briggs Type Indicator-Step II and receive a personal report containing insights into your personality type and the personality types of others. You will be given an opportunity to practise a particular difficult conversation that you select.
At the workshop you’ll be joined by a diverse group of people from various organizations. Together you will put your knowledge into action, boosting your confidence as you refine your skills.
Using ZOOM, the program will continue to be interactive and engaging, involving exercises, small group discussions and coached mediation role plays. We are limiting the session to 24 participants.