Feedback for Success

Feedback is something that we all have to give and receive at different times in our lives. Daniel Goleman says the following about feedback in his book, Working with Emotional Intelligence (Bantam Books: New York, 2006): “People with an intense need to achieve are voracious in seeking out new ideas and information, particularly as it […]

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“I” Statements

I recently had the opportunity to practise using an “I statement” to discuss a friend’s “difficult behaviour”. This friend (who shall remain nameless) has been known for his lateness, although I must say that his time-management skills have improved considerably. However, this weekend we had made plans to go out and once again he was […]

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Negotiation styles

One of the topics that we discuss in our workshops is negotiation styles. Most of us engage in some sort of negotiation on a daily basis, whether it has to do with working out the details of a complicated contract, roles and responsibilities within the workplace, or something as simple as who is responsible for […]

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Having meetings that work

Have you ever walked out of a 2 hour meeting with the feeling that you’ve just wasted two hours of time and accomplished next to nothing, or that something was accomplished but no-one is sure what? Even when we pride ourselves on being effective or experienced negotiators, we may be less successful than we’d like, […]

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Sunk cost – wedding during COVID-19

Wedding Imagine you have a wedding booked for May 2020. You’ve been planning for over a year, dealing with all the different vendors so that you aren’t having to last minute plan for your big day. You booked the venue more than a year in advance, the only way to ensure the dates. All your […]

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Sunk cost and the sunk cost fallacy

Individuals commit the sunk cost fallacy when they continue a behaviour or endeavour as a result of previously invested resources (time, money or effort). This fallacy, which is related to loss aversion and status quo bias, can also be viewed as bias resulting from an ongoing commitment. For example, individuals sometimes order too much food […]

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Ontario school strike: What does a mediator do?

Mediator and Negotiations Specialist Allan Stitt explains the role of a mediator in the ongoing Ontario school strikes. Watch the video on the Global News website: GlobalNews  

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Tips to Improve Your Conflict Resolution Skills

Conflict is bound to arise in any business. The conflict may occur between co-workers or with a client. An unresolved conflict has the potential to negatively impact the productivity and profitability of any company. Through an improvement in yours or your colleagues’ dispute resolution skills, a conflict is less likely to hamper the day-to-day operations […]

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Mediation Tip – Separating Intention from Impact

In mediation it’s often helpful to help parties separate intention from impact. Parties in dispute often judge each other, in part, by their assumptions about the other person’s intentions. If the impact was negative, then the intention of the other person was assumed to be negative. This may not be the case. While the parties […]

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Distinguishing Your Mediation Practice

Mediate well. Speak to parties directly and early on files. Become someone they know. Treat everyone you mediate for, and everyone you meet (parties, lawyers, translators, assistants, receptionists etc.) with respect. They all matter. Find a niche. Build it (even if it is one that found you, rather than one you sought). Be interesting. Be […]

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