How to effectively better yourself during COVID-19

The world has forever changed as a result of the COVID-19 pandemic. People are still getting into disputes as often as before but it can be harder to effectively deal with those disputes. One effective tool for learning how to deal with disputes is online conflict resolution training. By taking courses like this, people can […]

Continue Reading

Webinar: Having Difficult Conversations Related to COVID-19

Workplaces are starting to re-open and with these re-openings will come some difficult conversations about physical distancing, wearing masks and other issues related to COVID-19. Do you have a strategy to address COVID-19 related difficult conversations? Do you and your staff know what to say to an employee, colleague, client or customer who is not […]

Continue Reading

Why Use Alternative Dispute Resolution (ADR) Instead of Litigation

The use of ADR (Alternative Dispute Resolution) is not new. ADR has been used by many groups for many years due to its effectiveness in resolving disputes. Each year more companies are choosing to use arbitration to resolve business disputes. With this being the case, the way that ADR is being used has also expanded. […]

Continue Reading

Effective Methods for Dealing with Workplace Conflicts

Whenever there are unresolved conflicts in the workplace, it eventually affects the external stakeholders, employees, and managers. Workplace conflicts must be handled quickly and effectively. In some cases, this can be challenging because most people simply want to sweep the problem under the rug so that they can get on with work. This can sometimes […]

Continue Reading

5 Effective Ways to Reduce Workplace Conflict

When there are office conflicts, it can make for a miserable and uninspiring work environment. Conflicts can happen for a variety of reason including simple personality differences. Unfortunately, disputes in the workplace can adversely affect business and this will be seen in the turnover rate. That is why it is so important to address the […]

Continue Reading

Webinar: Health and Safety During the Covid-19 Pandemic

  – Does your workplace meet the Health and Safety standards to re-open after the pandemic? – Do you know what to do if an employee suggests they don’t feel safe returning to work? – As an employee, if you don’t feel safe, do you know what to do? – How do Health and Safety […]

Continue Reading

A Pragmatic Model for Coaching in the Workplace

One of the hats that ADR practitioners are likely to be wearing these days is that of coach, and indeed many workplaces around the continent are adopting coaching as a skill set they want their managers or HR staff to have. Even as a mediator, my skill set as an effective mediator includes the ability […]

Continue Reading

Feedback for Success

Feedback is something that we all have to give and receive at different times in our lives. Daniel Goleman says the following about feedback in his book, Working with Emotional Intelligence (Bantam Books: New York, 2006): “People with an intense need to achieve are voracious in seeking out new ideas and information, particularly as it […]

Continue Reading

“I” Statements

I recently had the opportunity to practise using an “I statement” to discuss a friend’s “difficult behaviour”. This friend (who shall remain nameless) has been known for his lateness, although I must say that his time-management skills have improved considerably. However, this weekend we had made plans to go out and once again he was […]

Continue Reading

Having meetings that work

Have you ever walked out of a 2 hour meeting with the feeling that you’ve just wasted two hours of time and accomplished next to nothing, or that something was accomplished but no-one is sure what? Even when we pride ourselves on being effective or experienced negotiators, we may be less successful than we’d like, […]

Continue Reading