4 Tips for Leaders to Manage and Prevent Employee Conflict

Workplace leaders have a unique responsibility to manage and prevent employee conflict whenever possible. Employees may develop conflicts between each other as a result of cultural differences, competition, or a toxic culture that has been neglected by leadership. Many of these conflicts develop unintentionally, so it requires a conscious effort from workplace leaders to prevent […]

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5 Ways to Strengthen Your Company’s Customer Service Skills

In nearly every industry, companies are at the mercy of their customers and must accommodate their needs to the best of their ability with quality service. Unfortunately, many businesses fall short in this crucial area. Professional customer service training courses are well worth it for most organizations, as they can help representatives learn some of […]

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Negotiating Tips 4

Fairness How do you convince someone that your proposal is fair? Fairness is a subjective concept and people have different ideas of fairness. Just because you think something is fair doesn’t mean the other person will think so too. One suggestion is to look to objective criteria, such as comparables. People are more likely to […]

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Negotiating Tips 3

Reciprocity We often hear about random acts of kindness and something inside of us wants to see the kind person benefit in some way. It only seems fair. Some of us even act on this and try to do something nice for the person who was kind, especially if they’ve done something nice for us. […]

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Negotiating Tips 2

Competitive Bargainers How do you deal with a competitive or positional bargainer? Someone who takes a position, anchors and doesn’t move? These people frustrate us as we look for the magic formula to cause them to make concessions or show flexibility. Unfortunately, there’s no magic formula. Usually, we try to convince them that they should […]

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Negotiating Tips 1

Power Power is an interesting concept as it relates to negotiation. We all have a sense of what power is, but usually from examples we can think of rather than because we know the definition. In fact, if asked for a definition of power in negotiation, we probably struggle, and prefer to just give examples […]

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How to deal with difficult people tips

Dealing with someone who talks and will not listen: Sit quietly and let them run out of steam. Let them know that, while you may not agree with everything they say, you would like to hear their thoughts and then let them continue. Use interactive listening techniques. Ask to set an agenda that includes time […]

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5 Negotiation Skills Needed for Difficult Situations

Challenging situations are common in the workplace, and no matter where you are in the organizational hierarchy, you may feel intimidated approaching them. You can overcome challenging circumstances or conflicts by applying some of the techniques found in the best negotiation skills training courses that Stitt Feld Handy Group and other top firms have to […]

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Keeping your employees motivated with training and development programs

Employee motivation is a continual challenge for businesses of all sizes, and it remains one of the most significant factors that determine productivity. When many business owners think of motivation, employee bonuses and other perks often come to mind. However, many managers are unaware that ongoing training and development programs are also proven to work […]

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Feedback vs Criticism – Do You Know the Difference?

Oliver Martin walks us through how we communicate with people when challenges arise, demonstrating some tips and techniques for providing effective feedback.

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