How to deal with difficult people tips
Dealing with someone who talks and will not listen: Sit quietly and let them run out of steam. Let them know that, while you may not agree with everything they say, you would like to hear their thoughts and then let them continue. Use interactive listening techniques. Ask to set an agenda that includes time […]
Continue Reading5 Negotiation Skills Needed for Difficult Situations
Challenging situations are common in the workplace, and no matter where you are in the organizational hierarchy, you may feel intimidated approaching them. You can overcome challenging circumstances or conflicts by applying some of the techniques found in the best negotiation skills training courses that Stitt Feld Handy Group and other top firms have to […]
Continue ReadingKeeping your employees motivated with training and development programs
Employee motivation is a continual challenge for businesses of all sizes, and it remains one of the most significant factors that determine productivity. When many business owners think of motivation, employee bonuses and other perks often come to mind. However, many managers are unaware that ongoing training and development programs are also proven to work […]
Continue ReadingFeedback vs Criticism – Do You Know the Difference?
Oliver Martin walks us through how we communicate with people when challenges arise, demonstrating some tips and techniques for providing effective feedback.
Continue ReadingHow to Prepare For a Negotiation
How will you know whether to say “yes” or “no” to a deal? Allan Stitt shows how to prepare effectively for a negotiation to get great results.
Continue ReadingCoaching – Broadening Insights into Challenger
Elinor Whitmore shows how a workplace coach can help an employee better deal with a challenging person in their world by broadening their perspective.
Continue ReadingHow to Become More Persuasive in a Negotiation
Allan Stitt provides tips on how to persuade others in a negotiation. The mirror-image principle of openness to ideas allows others to hear us more effectively.
Continue ReadingHow to Confront Difficult People
Conflict resolution in difficult conversations requires firm but clear messages. Elinor Whitmore shows how to confront a difficult person with an issue they have been ignoring.
Continue ReadingHow to Get a Good Deal in a Negotiation
What are the key characteristics that define a good deal for us? Peter Dreyer examines how we can define a good deal in a negotiation, or dispute.
Continue ReadingWhat Triggers People in a Difficult Conversation
Elinor Whitmore examines how our values, traits, identity, and self-image can be major triggers of defensive reactions, turning us and others into difficult people.
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