Feedback for Success
Feedback is something that we all have to give and receive at different times in our lives. Daniel Goleman says the following about feedback in his book, Working with Emotional Intelligence (Bantam Books: New York, 2006): “People with an intense need to achieve are voracious in seeking out new ideas and information, particularly as it […]
Continue Reading“I” Statements
I recently had the opportunity to practise using an “I statement” to discuss a friend’s “difficult behaviour”. This friend (who shall remain nameless) has been known for his lateness, although I must say that his time-management skills have improved considerably. However, this weekend we had made plans to go out and once again he was […]
Continue ReadingHaving meetings that work
Have you ever walked out of a 2 hour meeting with the feeling that you’ve just wasted two hours of time and accomplished next to nothing, or that something was accomplished but no-one is sure what? Even when we pride ourselves on being effective or experienced negotiators, we may be less successful than we’d like, […]
Continue ReadingSunk cost – wedding during COVID-19
Wedding Imagine you have a wedding booked for May 2020. You’ve been planning for over a year, dealing with all the different vendors so that you aren’t having to last minute plan for your big day. You booked the venue more than a year in advance, the only way to ensure the dates. All your […]
Continue ReadingSunk cost and the sunk cost fallacy
Individuals commit the sunk cost fallacy when they continue a behaviour or endeavour as a result of previously invested resources (time, money or effort). This fallacy, which is related to loss aversion and status quo bias, can also be viewed as bias resulting from an ongoing commitment. For example, individuals sometimes order too much food […]
Continue ReadingOntario school strike: What does a mediator do?
Mediator and Negotiations Specialist Allan Stitt explains the role of a mediator in the ongoing Ontario school strikes. Watch the video on the Global News website: GlobalNews
Continue ReadingTips to Improve Your Conflict Resolution Skills
Conflict is bound to arise in any business. The conflict may occur between co-workers or with a client. An unresolved conflict has the potential to negatively impact the productivity and profitability of any company. Through an improvement in yours or your colleagues’ dispute resolution skills, a conflict is less likely to hamper the day-to-day operations […]
Continue ReadingMediation Tip – Separating Intention from Impact
In mediation it’s often helpful to help parties separate intention from impact. Parties in dispute often judge each other, in part, by their assumptions about the other person’s intentions. If the impact was negative, then the intention of the other person was assumed to be negative. This may not be the case. While the parties […]
Continue ReadingDistinguishing Your Mediation Practice
Mediate well. Speak to parties directly and early on files. Become someone they know. Treat everyone you mediate for, and everyone you meet (parties, lawyers, translators, assistants, receptionists etc.) with respect. They all matter. Find a niche. Build it (even if it is one that found you, rather than one you sought). Be interesting. Be […]
Continue ReadingHR Halloween: How to handle an office party nightmare
Published by Human Resource Director Written by Mallory Hendry October 30, 2019 https://www.hcamag.com/ca/news/general/hr-halloween-how-to-handle-an-office-party-nightmare/190120 As Halloween approaches, the scariest part of the season for employers can be how to handle inappropriate or offensive costumes in the workplace. “Social events in the workplace, such as Halloween parties, can contribute very positively to workplace culture but they are […]
Continue Reading