How to Become More Persuasive in a Negotiation

Allan Stitt provides tips on how to persuade others in a negotiation. The mirror-image principle of openness to ideas allows others to hear us more effectively.

Continue Reading

How to Confront Difficult People

Conflict resolution in difficult conversations requires firm but clear messages. Elinor Whitmore shows how to confront a difficult person with an issue they have been ignoring.

Continue Reading

How to Get a Good Deal in a Negotiation

What are the key characteristics that define a good deal for us? Peter Dreyer examines how we can define a good deal in a negotiation, or dispute.

Continue Reading

What Triggers People in a Difficult Conversation

Elinor Whitmore examines how our values, traits, identity, and self-image can be major triggers of defensive reactions, turning us and others into difficult people.

Continue Reading

Yes – Able Frame of Mind

Negotiate and communicate without damaging the relationship and creating pushback. Paul Godin shows how to put the opposing negotiator in the right frame of mind.

Continue Reading

Who are the Influencers in a Negotiation?

Paul Godin provides a negotiation preparation tip, using an example to show us how to consider and use the full relationship network relevant to an issue.

Continue Reading

What are Your Goals in a Negotiation

Paul Godin of the Stitt Feld Handy Group provides tips on identifying your primary goals in a negotiation without being distracted by disruptive secondary motivations.

Continue Reading

The Cost Associated with Workplace Conflict

Elinor Whitmore illustrates the true costs of preventable conflicts in the workplace. Most have interpersonal roots. What are the impacts on productivity, decision-making, and morale?

Continue Reading

What Motivates the Other Side in a Negotiation?

Paul Godin walks through how we can move people in a negotiation or conflict by identifying their primary drivers, the two sides to the Interests coin.

Continue Reading

Benefits of Role Playing

Oliver Martin points out how role plays in negotiation, mediation, and conflict resolution training cement our learning. How can you get great practical benefits from role plays?

Continue Reading