What Motivates the Other Side in a Negotiation?

Paul Godin walks through how we can move people in a negotiation or conflict by identifying their primary drivers, the two sides to the Interests coin.

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Benefits of Role Playing

Oliver Martin points out how role plays in negotiation, mediation, and conflict resolution training cement our learning. How can you get great practical benefits from role plays?

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Negotiation – Facts do the Heavy Lifting

Paul Godin points out how to avoid unproductive emotionally-damaging debates in negotiations. Use factual measures of legitimacy to create flexibility and rationally define parameters for resolution.

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Pushing Buttons

What buttons do you push to get someone to say yes? Paul Godin shows how a Theory of the Negotiation can help identify the other party’s motivators.

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Painting a Human Picture

Can framing your situation in human terms help get what you need in a negotiation or conflict? Paul Godin shows how to open up flexibility and resolve disputes.

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5 Strategies for Handling Difficult People at Work

Difficult people in any organization can be a source of conflict, stress and an energy drain. However, many of the personality characteristics that make people difficult are simple human nature. Often, transferring to a new job or firing a person is not feasible. Many organizations have to interact with a range of difficult people externally, […]

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7 Tactics for effective business negotiations

Learning effective negotiation skills can serve you well throughout your career, as they are used on a daily basis in a variety of situations: at the workplace or in business, when purchasing anything, or with interpersonal relationships. In terms of business negotiations, the following tactics can prove to be helpful. At Stitt Feld Handy Group, […]

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5 Advantages of face to face meetings for difficult conversations

As tempting as it may be to send out a detailed email regarding a difficult topic in the workplace, it’s often far better to have a face to face meeting in a majority of circumstances. Email certainly has its uses but isn’t particularly effective for challenging conversations, such as discussions relating to conflicts or personal […]

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How leaders should manage workplace conflicts

Leaders have an inherent responsibility to make sure their employees are heard. If individual team members cannot resolve their conflict, then conflict resolution falls to the leaders and that demands attention and a platform for resolution. Workplace communication training can offer a versatile, detailed, and nuanced platform for businesses dealing with continued conflicts. Team members […]

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Why workplace conflicts should be kept out of court

Litigation will often create two losing parties, no matter how strong the arguments are on either side of the table. Someone always ends up losing a little more than the other, but this does not mean a winner in any real way was found. Litigation is best avoided in virtually every conflict scenario. Businesses of […]

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