What Triggers People in a Difficult Conversation
Elinor Whitmore examines how our values, traits, identity, and self-image can be major triggers of defensive reactions, turning us and others into difficult people.
Continue ReadingYes – Able Frame of Mind
Negotiate and communicate without damaging the relationship and creating pushback. Paul Godin shows how to put the opposing negotiator in the right frame of mind.
Continue ReadingWho are the Influencers in a Negotiation?
Paul Godin provides a negotiation preparation tip, using an example to show us how to consider and use the full relationship network relevant to an issue.
Continue ReadingWhat are Your Goals in a Negotiation
Paul Godin of the Stitt Feld Handy Group provides tips on identifying your primary goals in a negotiation without being distracted by disruptive secondary motivations.
Continue ReadingThe Cost Associated with Workplace Conflict
Elinor Whitmore illustrates the true costs of preventable conflicts in the workplace. Most have interpersonal roots. What are the impacts on productivity, decision-making, and morale?
Continue ReadingWhat Motivates the Other Side in a Negotiation?
Paul Godin walks through how we can move people in a negotiation or conflict by identifying their primary drivers, the two sides to the Interests coin.
Continue ReadingBenefits of Role Playing
Oliver Martin points out how role plays in negotiation, mediation, and conflict resolution training cement our learning. How can you get great practical benefits from role plays?
Continue ReadingNegotiation – Facts do the Heavy Lifting
Paul Godin points out how to avoid unproductive emotionally-damaging debates in negotiations. Use factual measures of legitimacy to create flexibility and rationally define parameters for resolution.
Continue ReadingPushing Buttons
What buttons do you push to get someone to say yes? Paul Godin shows how a Theory of the Negotiation can help identify the other party’s motivators.
Continue ReadingPainting a Human Picture
Can framing your situation in human terms help get what you need in a negotiation or conflict? Paul Godin shows how to open up flexibility and resolve disputes.
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