The Cost Associated with Workplace Conflict
Elinor Whitmore illustrates the true costs of preventable conflicts in the workplace. Most have interpersonal roots. What are the impacts on productivity, decision-making, and morale?
Continue ReadingWhat Motivates the Other Side in a Negotiation?
Paul Godin walks through how we can move people in a negotiation or conflict by identifying their primary drivers, the two sides to the Interests coin.
Continue ReadingBenefits of Role Playing
Oliver Martin points out how role plays in negotiation, mediation, and conflict resolution training cement our learning. How can you get great practical benefits from role plays?
Continue ReadingNegotiation – Facts do the Heavy Lifting
Paul Godin points out how to avoid unproductive emotionally-damaging debates in negotiations. Use factual measures of legitimacy to create flexibility and rationally define parameters for resolution.
Continue ReadingPushing Buttons
What buttons do you push to get someone to say yes? Paul Godin shows how a Theory of the Negotiation can help identify the other party’s motivators.
Continue ReadingPainting a Human Picture
Can framing your situation in human terms help get what you need in a negotiation or conflict? Paul Godin shows how to open up flexibility and resolve disputes.
Continue Reading5 Strategies for Handling Difficult People at Work
Difficult people in any organization can be a source of conflict, stress and an energy drain. However, many of the personality characteristics that make people difficult are simple human nature. Often, transferring to a new job or firing a person is not feasible. Many organizations have to interact with a range of difficult people externally, […]
Continue Reading7 Tactics for effective business negotiations
Learning effective negotiation skills can serve you well throughout your career, as they are used on a daily basis in a variety of situations: at the workplace or in business, when purchasing anything, or with interpersonal relationships. In terms of business negotiations, the following tactics can prove to be helpful. At Stitt Feld Handy Group, […]
Continue Reading“I” Statements
I recently had the opportunity to practise using an “I statement” to discuss a friend’s “difficult behaviour”. This friend (who shall remain nameless) has been known for his lateness, although I must say that his time-management skills have improved considerably. However, this weekend we had made plans to go out and once again he was […]
Continue Reading5 Advantages of face to face meetings for difficult conversations
As tempting as it may be to send out a detailed email regarding a difficult topic in the workplace, it’s often far better to have a face to face meeting in a majority of circumstances. Email certainly has its uses but isn’t particularly effective for challenging conversations, such as discussions relating to conflicts or personal […]
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