Handouts

  • 6 Primary Challenges of Difficult Conversations
  • Beginning the Conversation
  • Key Takeaways

Videos

  • How to Start a Difficult Conversation
  • How to Confront Difficult People

Handouts

  • Identity
  • Emotions
  • Interactive Listening
  • What Happened
  • Quick Hits
  • Key Takeaways

Videos

  • What Triggers People in a Difficult Conversation
  • Managing Strong Emotions in a Difficult Conversation
  • Delivering “I” Statements

Handouts

  • Behaviors That are Difficult to Deal With
  • I Statement
  • 7 Elements of Negotiation
  • Reframing
  • Key Takeaways

Tool

  • Difficult Conversations Prep Form (Tool)

Advanced Alternative Dispute Resolution Workshop

CANADA

No sessions available

Become a Powerful Negotiator

CANADA

No sessions available

BARBADOS

No sessions available

BERMUDA

No sessions available

TRINIDAD & TOBAGO

No sessions available