Canadian Participants – An administrative fee will be charged for a change in workshop dates of $250 + Tax for the ADR Workshop, Advanced ADR Workshop, Become A Powerful Negotiator Workshop, Dealing With Difficult People Workshop, Coaching for a Better Workplace, $500 + Tax for the Applied ADR Workshop, and $150 + Tax for the Winning Over Irate Customers Workshop, if the change is made in the 8 weeks before the workshop.

Participants from outside of Canada – An administrative fee will be charged for a change in workshop dates of $250 US for the ADR Workshop, Advanced ADR Workshop, Become A Powerful Negotiator Workshop, Dealing With Difficult People Workshop, Coaching for a Better Workplace, $500 US for the Applied ADR Workshop, and $150 US for the Winning Over Irate Customers Workshop, if the change is made in the 8 weeks before the workshop.

A delegate substitution, with required prerequisites, is welcome, up to the workshop commencement date.