Synopsis

Alternative Dispute Resolution (ADR) seeks to resolve conflict by cultivating cooperation and understanding. It seeks to find a solution that allows both parties to win. Above all, it seeks to protect the relationship while solving the problem.  It is also the tool used by mediators to resolve conflicts. You will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes. You will develop the practical skills and techniques you need to resolve disputes effectively with confidence.

You will participate in dynamic exercises and case studies, with two-way and coached feedback. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your situation.

Learn about workshop benefits and who should attend

Session Details

Syllabus

  • Determine what causes conflict
  • Manage relationships, trust and communication
  • Identify your negotiation tendencies
  • Avoid negotiation pitfalls
  • Determine which negotiation style is best for you
  • Avoid making dangerous assumptions
  • Use the 7 Elements of Principled Negotiation
  • Deal with difficult people
  • Be creative to get better results
  • Determine what you should disclose in negotiation
  • Decide when you should you say yes to a deal and when you should you walk away
  • Prepare for a negotiation in an efficient structured way
  • Deal with strong emotions
  • Be more persuasive
  • Get people to listen to you
  • Handle a complex meeting with multiple parties
  • Observe a live mediation demonstration
  • Find people’s underlying interests
  • Understand and facilitate the 7 stages of mediation
  • Mediate to resolve disputes between other parties
  • Resolve workplace conflict
  • Prevent mediations from getting out of control

The workshop includes 6 negotiation case studies, 3 mediation case studies, 1 video and a mediation demonstration.

Experienced coaches observe mediation case studies and give feedback.  You will receive immediate and objective feedback, and insight into crucial mediation skills.

Participants will be given a copy of the book Mediating Commercial Disputes, a business book bestseller, written by Allan Stitt.

Discount Policy

  • Group Discount: If your organisation registers 5 or more participants for this Alternative Dispute Resolution Workshop, we will provide a 15% discount for each of those registrations. In addition, your organisation will also receive 15% off on any additional registrations received for this workshop.
  • Early Bird Discount:  register for the ADR Workshop 4 weeks in advance or earlier and receive a 5% discount.

This workshop exceeded my expectations and proved that ADR can be applied in all aspects of everyday life. The structure and the delivery of the information being taught was different from the ordinary customary lecture based workshops and gave you an opportunity to participate in numerous hands on exercises and role plays. The instructors were very effective as they brought excitement to the area of ADR and encouraged you to think and participate. All components of the workshop were enjoyed i.e. role plays, lectures and discussions.

– Kay Sealy, Director of Foreign Trade, Ministry of Foreign Affairs and Foreign Trade, St. Michael, Barbados

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Faculty of Law Seal

Graduates receive a certificate from the University of Windsor Law School.