Alternative Dispute Resolution (ADR) seeks to resolve conflict by cultivating cooperation and understanding. It seeks to find a solution that allows both parties to win. Above all, it seeks to protect the relationship while solving the problem. It is also the tool used by mediators to resolve conflicts. You will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes. You will develop the practical skills and techniques you need to resolve disputes effectively with confidence.
You will participate in dynamic exercises and case studies, with two-way and coached feedback. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your situation.