Contracts are the lifeblood of procurement, and negotiating good agreements is vital. Our courses equip procurement and supply chain professionals to build stronger supplier relationships, manage contracts more efficiently and reduce legal risks by teaching high-impact negotiation and conflict resolution skills. Tailored specifically for procurement, supply chain and anyone who negotiates contracts, our programs highlight core principles of legitimacy and collaborative problem-solving, equipping teams with the tools to build strong and lasting agreements.

Negotiating collective agreements can be complex and, if not managed carefully, can lead to mistrust between unions and management. Our training prepares labour relations professionals for collaborative bargaining, focusing on techniques that foster productive relationships and reduce major grievances. In some cases, we train union members and management representatives together to develop a shared framework for effective negotiation. We also support clients preparing for specific rounds of bargaining through both skills training and facilitating or mediating negotiations to keep discussions on track.

For a more thorough explanation of what we can do for your organization please read our detailed communications document on Union/Management services.

Human rights disputes often involve power imbalances, strong emotions and public policy considerations. We provide customized training for human rights organizations, including the Ontario and Canadian Human Rights Commissions, to equip staff with skills for mediating sensitive issues and handling difficult interactions. Our training helps staff manage complex disputes while safeguarding public interests and fostering respectful resolutions.

Call center staff and complaint departments frequently deal with upset or frustrated clients, requiring a specific skill set to resolve issues quickly and effectively over the phone. Our workshops for call center teams focus on strategies for de-escalating tension and moving toward solutions, helping representatives manage difficult conversations and improve client satisfaction.

The healthcare sector faces unique challenges, including conflicting goals, limited resources and complex institutional dynamics. We provide tailored negotiation and conflict management training for healthcare professionals in pharmaceutical companies, medical associations, regulatory bodies and hospitals. Our programs equip healthcare teams with practical skills to navigate disputes in a highly regulated, interdependent environment, fostering stronger collaboration and better patient outcomes.

Government professionals often balance rule enforcement with public service, making conflict resolution skills essential. Our ADR training for government staff focuses on consistent, polite and effective interactions with the public and across departments. We provide tools for creative problem-solving and fair dispute resolution, helping government teams manage conflicts internally and externally with confidence.

Effective negotiation is essential in the legal world. That’s why so many law firms turn to us for top-tier negotiation skills training. Our programs address the needs of new lawyers developing foundational skills, as well as partners refining advanced negotiation techniques. We also offer mediation advocacy workshops that provide practical tips for achieving better outcomes in settlement negotiations. We’ve even trained judges and ex-judges internationally, with programs tailored to judicial Advanced Dispute Resolution contexts.

In banking and accounting, precision and trust are everything. With a history of working with major banks and accounting firms, we understand the nuances, from HR challenges to capital markets. Our skills training workshops for banking and accounting are designed to equip professionals with essential skills in negotiation, conflict resolution and client management, helping teams navigate industry-specific challenges effectively.

Building respectful partnerships is key to working on issues affecting Indigenous communities. Our skills training workshops help communities, governments and organizations to foster constructive dialogue and support collaborative problem-solving. Our understanding of the unique dynamics and concerns in this area enables us to provide meaningful, culturally sensitive training that addresses real-world issues.

Agriculture thrives on collaboration and clear communication. Our instructors bring expertise in the agricultural sector, having worked with producers, processors, distributors, marketing boards and government bodies to address industry-specific challenges, equipping agricultural professionals with the tools needed to drive effective communication and collaboration through effective negotiation and conflict resolution.