We have taught customized workshops for human resources professionals within companies and for Human Resources Associations. In addition, we have had hundreds of human resource professionals attend our public ADR courses. We provide HR managers with the skills to enhance the performance of individuals, teams or departments. Our public courses have been accredited and indeed delivered on behalf of a number of prominent HR professional associations.
Your customized workshop can focus on more specific topics, including but not limited to the areas listed below.
- Human Resources
- Procurement and Contract Negotiations (Supply Chain)
- Unions, Management and Labour Relations
- Human Rights and Ombudsman Organizations
- Call Centre and Complaint Department Challenges
- Health Care Organizations
- Law Firms and Courts
- Banking and Accounting
- First Nations
- Agricultural Sector
We have conducted numerous courses for sales representatives in various industries. We understand that sales is all about creating connections, building relationships, and meeting the clients’ needs. Effective salespeople listen more than they speak in order to understand their clients’ core needs. They are then well-positioned to find ways to match their product or service with the client’s needs. We help participants to enhance their capacity to build strong relationships with clients, develop a sales negotiation approach that increases dialogue, responds to time and competitive pressures, and produces results. Participants learn how to sell products and services without even appearing to be selling. Develop new business and grow your existing client accounts.
Contracts are your lifeblood. Many of our major corporate clients have benefited from our tailored procurement negotiation training, often repeating that training from year to year for their key procurement staff as new personnel are added. Enhance your procurement team’s ability to negotiate effective stable contracts that are clear, effective and doable. Manage contract change requests effectively, minimizing lost time, stress and profit, while responding in timely ways to the commercial realities you face. Get better substantive results using our core principles of legitimacy and problem-solving. Avoid unnecessary litigation and damage to your core supplier relationships. We have trained both buyer and contractor organizations.
The process of negotiating a collective agreement can be long and arduous and, if not handled properly, can lead to prolonged feelings of mistrust between the union and management. Even if an agreement is reached, a difficult bargaining process can damage workplace relationships that are crucial to maintaining a productive and pleasant work environment. We have provided customized training for a number of groups to help them prepare for collective bargaining. In several cases, union members and management representatives have attended the training together in order to develop a shared framework for how to negotiate more effectively.
Negotiation training can create a more collaborative working environment, improving relationships and minimizing major grievances.
In addition to providing training, we have worked with groups to help them prepare for a specific round of bargaining. In addition, some of our clients have us facilitate/mediate their negotiations to help people avoid falling back to old habits and negotiations. For a more thorough explanation of what we can do for your organization please read our detailed communications document on Union/Management services.
We have conducted training for the Ontario and Canadian Human Rights Commissions to teach them how to mediate the issues that they confront. We have also done training for such organizations on dealing with difficult people. Human Rights disputes have unique challenges: there is a public policy interest that needs to be protected, there may be a power imbalance; and there may be strong emotions, etc.. We train staff to recognize and deal with some of the issues that are unique to Human Rights disputes.
Call centre staff and complaint departments deal with clients who often get upset and sometimes abusive. Resolving issues and disputes over the phone, however, is never easy. We have run workshops for call centre and complaint department representatives to help them develop the skills they need to deal with upset and angry clients in a way that helps them to move towards problem-solving and resolution.
The health care field is rife with conflict: conflicting goals, people vying for limited resources, institutional histories and constraints on change, power imbalances, and huge political implications of difficult decisions. We have delivered negotiation and conflict management training to a variety of organizations specifically geared to health care professionals. Organizations such as pharmaceutical companies, medical associations, colleges of various health disciplines, hospitals, government regulators and others have felt the need for better skills and hired us to conduct customized training. We helped them develop negotiation and conflict management skills that work in a highly regulated, interdependent and complex health care system.
People in government have unique challenges. They have to apply and enforce prescribed rules and they have to serve the public. Many have therefore turned to ADR, particularly formalized negotiation and mediation training, to help them apply rules and deal with the public politely, consistently, and effectively. We have developed programs to provide government staff with the skills they need to negotiate, both within government and with the public. We enhance their ability to resolve disputes fairly and creatively. Many governments have hired us to deliver ongoing suites of training in one or more of the subject areas noted above.
Many law firms have retained us to conduct training that is customized to meet the law firm’s needs. Our training ensures that members of the firm provide consistent, skilled negotiation services. We have been retained to offer programs for new lawyers who need to develop the skills necessary to survive in today’s difficult practice environment. We have also provide high-level focused workshops for partners, sometimes over the weekend, to help them enhance their existing negotiation skills. We also conduct workshops for lawyers on how to be effective advocates in mediation and settlement negotiations by providing tips, from the perspective of mediators, on what they can do to get better deals for their clients. Some firms see the training as an opportunity to forge more effective working relationships among firm members, many of whom also carry management responsibilities that require a different approach to dealing with people than the typical legal relationship.
We have trained current and ex-judges in a variety of countries around the world, from Canada to the UK to Trinidad & Tobago to Australia and Barbados. Our understanding of the judicial context and how ADR and the skills noted above can apply in that context give us a unique ability to tailor our training. Many of our trainers are lawyers who mediate in the court-annexed context.
We have a unique history that allows us to be particularly effective in the banking and accounting environments. Not only have we done multiple forms of customized training for more than half a dozen major banks over the years and ongoing, ADR Chambers operates the ADR Banking Ombudsman service, for which one of our instructors is an experienced investigator. We understand banking issues, from HR to capital markets to day-to-day banking, we can help give your staff the skills they need to get better results.
Over the years, we have done dozens of customized workshops on aboriginal issues, for a variety of stakeholders, from First Nations to governments (Canada and Australia) to companies working in areas that impact on aboriginal peoples. Our understanding of the issues and the context allow us to impart the skills in a practical and clear way.
Our instructors have developed an expertise and understanding of issues in the agricultural sector that allows them to teach producers, processors, distributors, marketing boards, government bodies, and other stakeholders in meaningful and tailored ways. We have delivered dozens of workshops in the agricultural sector over the years and a number of our instructors have provided ADR services to various agricultural organizations such as marketing boards or associations.