I was totally blown away – I loved the whole experience! Extremely well organized and executed. The instructors were top-notch! The information was very well delivered and was easy to understand. They made the experience fun and totally worthwhile. The timing was exceptional in that nothing ran behind schedule and I never felt rushed or overwhelmed.

Helen Burley, Cornerstone Coaching and Career Development, Grimsby, ON, Canada

Met all my expectations ie. gave me the framework, theory and enough practice to show how ADR works. Enthusiastic and knowledgeable and obviously experienced instructors.

Geoffrey Matthews, World Bank, Washington, D.C., USA

All the instructors were excellent, well-prepared, excellent speakers, animated and kept the group focused. I have been involved in workshops previously; your program allowed more opportunity for critical reflection based on personal experience, more so than a review of the text. An excellent reality check on what I thought I knew.

Shaun Whittleton, Department of Education Rehabilitation Programs & Services, Halifax, NS, Canada

I could not have asked for a better or more practical workshop. The course was well organized and the instructors were efficient and encouraging.

Jennilyn Hamblyn-Raphael, Human Resources, Trinidad and Tobago Electricity Commission, Port of Spain, Trinidad & Tobago

The quality of the workshop was far and above anything available to me in the public sector. I really gained ground in terms of my confidence in my own skills as a negotiator.

Susan Bowie, Government of the Northwest Territories, Yellowknife, NWT, Canada

Twenty-eight years in the workforce – and this is one of the greatest courses I’ve every experienced!

Leo Tobin, City of Iqaluit, NU, Canada

Great stuff! This workshop, while targeted to those involved with mediation or negotiation, would be of great benefit to anyone. Very interactive and informative sessions allowed my skills to develop. The instructor was very effective and knowledgeable and had the ability to engage participants. Made me want to model their behaviour!

Janet Pound, Department of Indian Affairs and Northern Development, Yellowknife, NWT, Canada

A very timely exercise, very educational and a seminar that I needed and will make excellent use of in my day-to-day activities as a union president and as a manager. [The workshop] was informative, interesting and fun. Very well presented and executed. I have learned a whole lot and feel better equipped in handling any dispute. Excellent job, well done!

Gregory Collie, The Public Managers Union, Nassau, The Bahamas

We effectively used the principles and concepts from the ADR workshops to radically alter our traditional competitive mode of wage and salary negotiations with the Trade Union. Though the Trade Union initially displayed reluctance to engage in the process, and this led to unnecessary and avoidable protraction, they eventually came along and our negotiations were eventually and amicably settled via ADR. Our relationship with the Trade Union has also improved as a result. There is now a greater level of trust for both our groups.

Vernon De Leon, Unilever Caribbean Limited, Champ Fleur, Trinidad & Tobago

I have never before taken a course that challenged me so wonderfully and completely both personally and professionally! There was so much to learn in terms of techniques, skills and strategies. It was fabulous and I learned so much!

Gail M. Carroll, St. John’s Nursing Home Board, St. John’s, NL, Canada