The role plays were excellent – a great way to experience the tools in action. The Myers Briggs material really helped highlight the way different people think. Switching our good qualities to our triggers was eye opening! I really liked that.

Melanie E. Fischer, ADR Chambers, Toronto, Ontario, Canada

The workshop dealt with real situations that I can identify with and so made it alive and not just another course. I can actually use the skills learned. The instructors truly facilitated the learning by creating the correct environment. When you do something you actually remember it more vividly and so the role plays and exercises were necessary and exciting.

Enez Joseph, Trinidad & Tobago Police Services, Port of Spain, Trinidad & Tobago

The workshop included a complete took kit I can take back to the office and use. The templates bring the discipline I need to prepare and in time master the art of having a difficult conversation. Instructor demonstrated absolute mastery of the subject matter. Her examples were inspiring and engaging.

Louise Parkes, President, Parmac, Oshawa, ON, Canada

I continue to be impressed with the high quality of the courses offered by the Stitt Feld Handy Group and the usefulness in both my personal and professional life. The workshop offered an excellent opportunity to discuss, explore and practice a number of techniques in dealing with difficult people and issues. The handouts were a great resource. The instructor was outstanding, a knowledgeable and skilled facilitator who was truly engaging and created an environment of shared learning. I thoroughly enjoyed this course.

Dennis Carroll, Human Resources Skills Development, Peterborough, ON, Canada

Best workshop I have attended in a long time. Instructor was absolutely first rate – very knowledgeable about the subject matter, accepting of the thoughts and questions of participants and able to respond to issues in a way that fit within the framework, but that was not ‘prescriptive’. Very eloquent in addressing subtleties of human interactions and very willing to spontaneously model the message to meet the needs of the participants. The nature of the dialogue and instruction sessions had a very supportive, coaching feel to it.

Marlene Ellis, Human Resources Development Canada, Windsor, ON, Canada

The best workshop I have ever attended.

Julie Brandt, James Cook University, Townsville, Queensland, Australia