Excellent. The course was a perfect refresher for the ADR Workshop I attended and I also find it useful for introducing others to the negotiation concepts. The animations of the characters were appropriate to make the negotiations very realistic.

Manzur Mohammed, Caribbean Bottlers (Trinidad & Tobago) Limited, W.I.

Excellent. Each module really challenged you to think of how you would react in realistic situations. The module notes are extremely beneficial in explaining the negotiation process for each simulation. I enjoyed the interactive aspect, loved the animated voices and comments they would make. It felt very realistic.

Brenda Halloran, Canada Customs and Revenue Agency, Canada

Having an aversion to computer-based training, I was initially skeptical. Once into it I found it quite entertaining and could have sat and worked on it all morning. The modules were quite engaging, and the use of humour helped overcome some level of the frustration at times. The fact that you could go back to the start of the module, or last completed level and attempt to do better was a bonus – something you can’t really achieve in a classroom setting. I liked being able to pick a deliberately positional option to see how the negotiation would have (or have not) progressed. This did involve my being punched in the nose at one point! Being able to do a module at a time was beneficial. I did a module a day so that it did not cause too much disruption to work, and had a chance to reflect on the notes from the previous module. The process is not as confronting as classroom training – may be an advantage to some people, so that they can explore different ways of communicating without feeling threatened or nervous. It gets you interested in the whole negotiating concept and I found I was quite disappointed when it was all finished!

Julia Brett, Directorate of Alternative Dispute Resolution and Conflict Management, Russell Offices, Australia

One of the most worthwhile programs that I have ever taken, (and I’ve taken a lot of courses and seminars). I know it will help me in my business day.

Harvey Frankel, Real Estate Planner and Sales Representative

The course introduced lots of real life issues and caused me to think outside of the box. I liked the fact that it was interactive and animated.

Jacqueline Moe-Cox, JD Building & Domestic Maintenance, Barbados

The course was excellent. It used problem-based learning which is a powerful mode of learning in an area which is practice-oriented. The course presented diverse settings and people which gave participants a depiction of what they would encounter in real life situations.

Craig Bloxham, Watson & Associates Barristers & Solicitors, Australia

Excellent! The course was easy to negotiate and very realistic in the scenarios it offered for negotiation. I also appreciated the touch of humour here and there. I liked its interactivity. I particularly liked the opportunity to try each scenario a number of times using various responses. The notes were also extremely helpful and because I was able to print them, I will be able to re-read them in the future when I feel I need to remind myself of the techniques.

Nancy Watson, Canada Customs and Revenue Agency, Canada

Excellent. The notes were excellent – very detailed and clear, and provided really good reinforcement of the concepts learned from the scenarios. I could do the course in my own time, at my own pace, without missing out on anything if I was interrupted. I liked the scenarios – being able to choose different approaches and see their possible effects. They were all very challenging. It definitely provided me with different strategies to use in my professional and personal life.

Kate Robinson, Government of New South Wales, Sydney, Australia

I really liked the different scenarios. This definitely made me really think about what is the best way to approach different mediation situations. I found it quite tricky and it took me a while to come up with the best possible alternative.

Lindsey Hatlevik, Government of Nunavut, Cambridge Bay, NU, Canada

Excellent course. The real-life options made this a good learning experience and your explanations of why the wrong options were less effective was very helpful. I liked the ability to try again when you didn’t get the right answer the first time and the notes to print at the end so we have reference for future.

Mary Lou Minor, Canada Revenue Agency, Government of Canada, Canada