Excellent. The notes were excellent – very detailed and clear, and provided really good reinforcement of the concepts learned from the scenarios. I could do the course in my own time, at my own pace, without missing out on anything if I was interrupted. I liked the scenarios – being able to choose different approaches and see their possible effects. They were all very challenging. It definitely provided me with different strategies to use in my professional and personal life.

Kate Robinson, Government of New South Wales, Sydney, Australia

I really liked the different scenarios. This definitely made me really think about what is the best way to approach different mediation situations. I found it quite tricky and it took me a while to come up with the best possible alternative.

Lindsey Hatlevik, Government of Nunavut, Cambridge Bay, NU, Canada

Excellent course. The real-life options made this a good learning experience and your explanations of why the wrong options were less effective was very helpful. I liked the ability to try again when you didn’t get the right answer the first time and the notes to print at the end so we have reference for future.

Mary Lou Minor, Canada Revenue Agency, Government of Canada, Canada

I enjoyed the different negotiation situations because I wouldn’t be in those everyday but it is good to practice some difficult negotiations. I like the simulated real life situations. I could easily find myself in any of the examples.

Justo Fuentes, Student, Foothill Ranch, CA, U.S.A.

[What I liked most about the course was] learning patience and sticking to your guns even when it is tempting to give in.

Linda Hurshman, Arizona State University (student), San Francisco, CA, U.S.A.

I found it easy to concentrate when there was no time line, especially after a day at work.

Robert File, Ontario Ministry of Labour, Canada

The module summary notes are excellent, and the real life exercises are very relevant.

Mark-Denis McGrath, Nalcor Energy, St. John’s, NL, Canada

It was enjoyable to take the course on-line and harder than I thought!! [What I liked most about the course was] the ease to be able to do it one module at a time when I was free.

Jane Fader, William Osler Health System, Brampton, ON, Canada

I surprised myself when I realized I had sat for 5 1/2 hours and completed the course in one sitting — that more or less proves how engaging it was. Fabulous! Certainly informative and very educational, while easy and fun to use.

Lynn Catzman, Educator and former teacher, Toronto, ON, Canada

The scenarios really helped me understand the principles of negotiation. The interactive feature of the course really not only helped me learn how to apply the negotiation techniques, but also made it super fun to study.

Renata Haley, Ryerson LPP – Law Practice Program, Toronto, ON, Canada