Before I started this online course I did not know how to negotiate at all; it helped me understand the process. I liked the different choices I could make in negotiations that lead to different outcomes.

Abby White, Arizona State University, Phoenix, AZ, U.S.A

I think negotiation skills can only be developed by practice, and this course is addressed to be learned as a practical method.

Ernesto Laphond, Grupo Alce, Chihuahua, Mexico

The course was excellent and made you think outside the box. I thought that all the modules were great.

Malcolm D’Cruz, FedEx Express Canada, Mississauga, ON, Canada

It was more challenging and helpful than any other e-learning course I have ever taken, almost as good as being there interacting in person.

Thomas Fagan, Ministry of the Attorney General, Ottawa, ON, Canada

All of the modules were very challenging. Skills learned in the previous courses were so useful in the online course. I value the notes at the end of the modules. The modules made me think out of the box and answers that you thought might be likely, weren’t. I really had to think hard using all the strategies/skills I learned previously.

Patricia Oakes, Ontario Power Generation, Toronto, ON, Canada

There were so many positives: (1) The fact that it is online and I can do it in my own time, at my own pace in my own home; (2) The negotiation situations presented were actually a bit challenging and I was able to learn from my mistakes without making a real life mistake; (3) The technology was extremely well utilized, everything flowed so easily from one screen to the next. The fact that each alternative answer led to a different result was true to life I believe, and being able to go back and try all the alternatives provided an opportunity to walk down each road and learn from the results … and therefore learn what are the right choices to make in similar situations.

Homida Mohammed, Global Materials Incorporated, South Valsayn, Trinidad and Tobago, W.I.

The situations that I was called upon to resolve were realistic. The “stolen telephone module was really good because it challenged my assumptions. I really had to think about my next question, and if asking it would advance the dialogue and get me what I wanted. It was a big challenge to realize that what the other person wanted, their interests, were just as legitimate as mine!

Zenobia Campbell-James, Hugh Law School, St. Augustine, Trinidad and Tobago, W.I.

The scenarios were very real. I like that you also included every day situations that involved relationships. It certainly wasn’t easy and it seemed that you had to go back and start over all the time but there was value in the teaching points. Negotiating is not easy! Scenarios were great. Just when you think you are making the right choices…it turns out that you didn’t and you have to walk through it all again. That was the best part and also the worst part but good for learning.

Alana Jones, Ontario Provincial Police, Orillia, ON, Canada

It was engaging and forced me to seriously consider the slight differences in my approach. I liked the module notes that assisted in connecting what I had done in the simulation to specific, practical negotiating tactics.

Kara McCarthy-Cawthra, The Christian Labour Association of Canada, Mississauga, ON, Canada

I liked the great, simulated experiences with various issues covered in each one. I also appreciated the ability to interact with it and try different answers to learn from the process without the pressure of real people and real issues… it slows it down and unlike role playing it allows you to focus on the learning not on playing the parts.

Todd Rutkowski, Epic Group Companies, Calgary, AB, Canada