The scenarios were very real. I like that you also included every day situations that involved relationships. It certainly wasn’t easy and it seemed that you had to go back and start over all the time but there was value in the teaching points. Negotiating is not easy! Scenarios were great. Just when you think you are making the right choices…it turns out that you didn’t and you have to walk through it all again. That was the best part and also the worst part but good for learning.

Alana Jones, Ontario Provincial Police, Orillia, ON, Canada