Great workshop! I enjoyed that we were given a chance to act out different parts during practice negotiation sessions. I also enjoyed the real-life examples given by the various instructors throughout the workshops. The instructors were all excellent! Unlike other courses I’ve taken in the past, they seemed more genuine and sincere about the topic and its effectiveness (as well as limitations). Coaches were both nice and provided good feedback!

Ash Mann, Purolator Courier, Brampton, ON, Canada