The content and quality of the program was EXCELLENT! Face to Face role plays would not have been able to accurately portray the different solutions to potential problem areas. Great opportunity to observe how one currently deals with difficult conversations and to make mistakes freely and learn from them! What I liked most from this course was the variety of real-life scenarios presented and through perseverance – the right way to handle each situation. I also learned how important it is to be self-aware of your own personality, identity, and values and the critical art of effective listening.

Bertha Tobin, Bertha Tobin Career Consulting Services, St. John’s NL, Canada