The role plays while fun allow for examination of what the mind set of the parties might be and insight into dealing with them. The instructors are knowledgeable and interesting. I particularly appreciate the wealth of experience and their down-to-earth approach. I always find the role plays useful and the discussion is a great way to deconstruct and analyze the role play. You are forced to pick up information on topics outside your comfort zone.

Cheryl Nicholls Jones, Mediator, Ontario Secondary School Teachers’ Federation, Toronto, ON, Canada