I have taken both the ADR and the Advanced ADR Workshops. Both workshops were very beneficial in developing skills to negotiate positive outcomes for all parties involved. I was promoted to the position of Director of LTC in April of 2015, and feel the skills I developed in these workshops are contributing to my abilities to handle difficult situations within the organization. We have, and are continuing to go through a lot of change and being able to listen and respond to the concerns expressed by the manager/supervisors is key to moving our organization forward.

Debbie Rollins, Director of LTC/Administrator, Hastings Manor, LTC Facility, Belleville, ON, Canada