The fact that the course is online, and can be done anywhere, anytime is very useful. The format and techniques used for pointing out exactly where mistakes were being made in each conversation was invaluable for me. What I liked most about the course was being able to explore the different avenues of the conversations to see how each one ended, and therefore to learn the do’s and don’t’s effectively by actually experimenting. This course is excellent just as it is. I would have happily done more modules in order to learn more strategies.

Homida Mohammed, Global Materials Incorporated, Port of Spain, Trinidad & Tobago