Best workshop I have attended in a long time. Instructor was absolutely first rate – very knowledgeable about the subject matter, accepting of the thoughts and questions of participants and able to respond to issues in a way that fit within the framework, but that was not ‘prescriptive’. Very eloquent in addressing subtleties of human interactions and very willing to spontaneously model the message to meet the needs of the participants. The nature of the dialogue and instruction sessions had a very supportive, coaching feel to it.

Marlene Ellis, Human Resources Development Canada, Windsor, ON, Canada