Excellent! The course was easy to negotiate and very realistic in the scenarios it offered for negotiation. I also appreciated the touch of humour here and there. I liked its interactivity. I particularly liked the opportunity to try each scenario a number of times using various responses. The notes were also extremely helpful and because I was able to print them, I will be able to re-read them in the future when I feel I need to remind myself of the techniques.

Nancy Watson, Canada Customs and Revenue Agency, Canada