I gained valuable information that I can take away and utilize in my day-to-day life. The role-plays helped put theory into practice – I found this very useful. The instructors were instrumental in the success of the workshop – not just what was communicated but how it was communicated was great. I think the use of small anecdotes throughout the course was very powerful.

Silvana Butrico, FedEx Canada, Mississauga, ON, Canada