Even though it’s done through animation and Q&A format, it was actually quite challenging. I was surprised how many times I had to re-start the module to understand and come to the correct answer. I did well in the first module, so thought it would be easy to complete the rest. I was wrong. After getting wrong answers, it made me stop and think about each possible response and how the other person would react to it. This exercise was very helpful. [What I liked most about the course were] the nuances to each response. Many were similar, so I had to stop and think about the possible reaction. It forced me to slow down.

Valerie DeSouza, Morneau Shepell, Ajax, ON, Canada