We effectively used the principles and concepts from the ADR workshops to radically alter our traditional competitive mode of wage and salary negotiations with the Trade Union. Though the Trade Union initially displayed reluctance to engage in the process, and this led to unnecessary and avoidable protraction, they eventually came along and our negotiations were eventually and amicably settled via ADR. Our relationship with the Trade Union has also improved as a result. There is now a greater level of trust for both our groups.

Vernon De Leon, Unilever Caribbean Limited, Champ Fleur, Trinidad & Tobago