I enjoyed everything about the workshop, especially the practical exercises and the role plays. I gained valuable information from the workshop about how to deal with difficult people and conducting difficult conversations, which I can now employ in my work life and personal life. The instructors are very knowledgeable about the subjects in the course and conveyed this information sincerely, meaningfully and with many real-life examples that re-enforced the message.

Vincent Wallace Whitfield, Counsel and Attorney, Utilities Regulation and Competition Authority, Nassau, The Bahamas