The situations that I was called upon to resolve were realistic. The “stolen telephone module was really good because it challenged my assumptions. I really had to think about my next question, and if asking it would advance the dialogue and get me what I wanted. It was a big challenge to realize that what the other person wanted, their interests, were just as legitimate as mine!

Zenobia Campbell-James, Hugh Law School, St. Augustine, Trinidad and Tobago, W.I.