Alternative Dispute Resolution Workshop

registation and payment link

Port of Spain

October 31 - November 3, 2017
Presented by Peter Dreyer and Oliver Martin


USD $2100.00


Excellent!  There haven’t been many programs I’ve attended where I have been given as much practical learning as I have in this one.  The practical exercises and role plays were superb for improving skill level of the participants.  Really Great Job!"
Misty Dorman, Scotiabank Trinidad & Tobago Ltd., Port of Spain , Trinidad & Tobago

At the 4-day ADR Workshop you will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes. You will develop the practical skills and techniques you need to resolve disputes effectively and with confidence. This workshop will give you the tools to manage conflict constructively in the workplace and at home.

At the end of the workshop you will know how to:

  • find solutions to difficult problems
  • deal with emotional people
  • resolve disputes while preserving relationships
  • negotiate thorny issues
  • have a process to mediate disputes

Upon completion of the workshop, you will receive a certificate from the University of Windsor, Faculty of Law.

Below you will find a syllabus, that describes the structure of the workshop and poses some of the questions that will be answered during the workshop. Please note that all Day 4 mediation case studies are supervised by experienced coaches who provide personal feedback. All case studies and role plays are done in a private setting, not in front of a group.



  • 2 case studies
What causes conflict?
What are your negotiation tendencies?
How do you avoid negotiation pitfalls?
Which style is better, a competitive or a cooperative one?  
How can you avoid making dangerous assumptions?


  • 1 lecture
  • 2 case studies
What are the 7 Elements of Principled Negotiation?
How do you deal with difficult people?
How can you be creative to get better results? 
What should you disclose in negotiation?  
When should you say yes and when should you walk away?


  • 2 case studies
  • video
  • mediation demonstration
How do you prepare for a negotiation?
How do you deal with strong emotions?
How can you be more persuasive?
How can you get people to listen to you?  
How do you handle a number of people at the table?


  • 1 lecture
  • 3 case studies*
How do you find people’s underlying interests?
How do you mediate to resolve disputes?  
How can you resolve workplace conflict?
How can you prevent mediations from getting out of control?

* mediation case studies are supervised by experienced mediation coaches who provide personalized feedback.

Participants will be given a copy of the book Mediating Commercial Disputes, a business book bestseller, written by Allan Stitt.

General Enquiries

If you have any questions about this course, click here to contact us.

Registration & Payment





A $150 discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.

A 15% discount will apply if 5 or more people register from the same organization.

Cancellation Policy

A fee of 50% of the Workshop fee will be charged for cancellations made up to two weeks prior to the scheduled date for the workshop. The full fee will be charged for cancellations made less two weeks prior to the workshop date or if participants fail to attend without notice.

A delegate substitution,with required prerequisites, is welcome, up to the workshop commencement data.

An administrative fee will be charged for a change in workshop dates of $250 US for the ADR Workshop, Advanced ADR Workshop and Dealing with Difficult People Workshops, $500 US for the Applied ADR Workshop, and $150 US for the Winning Over Irate Customers Workshop, if the change is made in the 8 weeks before the workshop.