With over 30 years of experience, we know that those who connect knowledge, skill, and strategy shape the future. We’ve empowered over 60,000 professionals to excel in having difficult conversations, negotiation, conflict resolution, coaching, and customer service by equipping them with practical, real-world skills.
Our team of seasoned leaders combine real-world insight with tailored mentorship, helping you see the bigger picture and unlock your full potential. At Stitt Feld Handy Group, we don’t just teach skills, we make it possible for you to achieve meaningful impact.
As of January 1, 2025, graduates will receive a certificate of completion from Schulich School of Law, Dalhousie University.
The sessions will run from 8:30 – 4:30 (Eastern Time) daily.
If you’ve been avoiding tough conversations, struggling to assert yourself, or feeling drained by certain interactions, the Dealing with Difficult People Workshop is right for you. Gain the essential skills to handle challenging conversations and individuals with confidence. Through practical exercises, you’ll learn techniques to turn conflict into collaboration, building trust and understanding along the way. You’ll complete the Myers-Briggs Type Indicator (MBTI) Step II and receive a personal report that sheds light on your personality type and how it interacts with others. You’ll also have the chance to practice a specific conversation, chosen by you, with support from instructors and fellow participants. This workshop brings together individuals from diverse organizations to build skills in a collaborative environment, boosting your confidence as you put knowledge into action.
At the end of the day, you will receive your personal Myers-Briggs Type Indicator (MBTI) Step II report, a trusted tool used worldwide to understand personality types and improve communication. With insights into your own and others’ styles, you’ll be equipped to lead with confidence and reduce conflict.
You’ll also have the chance to practice a specific skill or conversation you’ve identified. Our facilitators are available to guide you through this experience and answer any questions that arise.
Learn your way. Whether online or in person, each option offers unique benefits. In-person provides a dynamic environment where you can interact directly with facilitators and fellow participants, while online training offers a highly engaging course from the convenience of your home.
Both our Online and In-person training offer:
The Dealing with Difficult People Workshop is designed for anyone who has to deal with difficult people or difficult issues. Human resource managers, team leaders, managers, lawyers, educators, consultants, police officers, customer service representatives and people who negotiate will all benefit from this workshop.
This course has been pre-approved by the following organizations, among others.
This program has been approved for CPD hours under Section A of the CPD Log of the HRPA. Visit our accreditations page for details.
This program is valid for PDCs for the SHRM-CP® or SHRM-SCP®. Visit our accreditations page for details.
The Stitt Feld Handy Group has been approved as an Accredited Provider of Professionalism Content by the Law Society of Ontario. Visit our accreditations page for details.
This workshop has been pre-approved toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).
A complete list can be found on our Accreditations page.
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