You will learn how to help people resolve their differences, improve relationships and communication, mediate complex cases, deal with harassment issues, deal with challenging parties, address power imbalances and move positional people towards agreement. The facilitation skills we teach can be used formally or informally in a variety of contexts, whether as a mediator, a manager, a chairperson, or otherwise.

For your convenience, a continental breakfast and catered lunch will be served each day of the workshop. Snacks, coffee and drinks will be available throughout the day.

This workshop is part of the Executive Certificate in Conflict Management.

Practical and Interactive Training

We offer intensive and interactive learning experiences for professionals and executives. You will participate in dynamic exercises and case studies, with two-way and coached feedback. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your situation.

Who Should Attend?

The Advanced Alternative Dispute Resolution workshop builds on the skills you acquired in the Alternative Dispute Resolution Workshop, and is designed for those who want to improve their dispute resolution skills, become mediators professionally or mediate within their company. Managers seeking new skills for managing their staff and stakeholders would also benefit, as would anyone leading a diverse team..

Personal Benefits

  • Mediate a variety of disputes including interpersonal conflicts, legal disputes and financial issues.
  • Learn to get at underlying interests
  • Identify and frame the issues to promote problem-solving
  • Structure the mediation process to maximize the chances of success and minimize potential problems
  • Modify the mediation model to suit your workplace context and the types of disputes you most need to resolve
  • Deal with difficult or positional people in mediations
  • Get one-on-one coaching on your mediation style
  • Feel more confident handling a variety of complex disputes and difficult mediation situations.

Organizational Benefits

  • Resolve workplace conflicts in a more cost-effective and productive way
  • Rebuild damaged relationships after conflict
  • Mediate client disputes before they escalate
  • Promote problem-solving approaches to even the most difficult issues
  • Improve overall relations between management and staff (unionized or non-unionized)
  • Save time and money that would otherwise be spent on lawyers, legal disputes, arbitrations, and court fees
  • Develop your managerial staff to better handle disputes of any kind
  • Plan and implement a dispute resolution system
Faculty of Law Seal

Graduates receive a certificate from the University of Windsor Law School.

I liked the opportunity to apply mediation principles and put knowledge into practice in a safe environment with constructive coaching and feedback. Role-plays and exercises allowed for practice, feedback and a greater understanding of how to apply the principles learned.

– Mellissa A. Lezama, Group HR and Legal Manager, Exeqtech Limited, London, UK

Read More Testimonials

Upcoming Sessions

CANADA

Course
Advanced Alternative Dispute Resolution Workshop
Date
Feb 27 - Mar 2, 2018
Location
Toronto, ON, Canada
Course
Advanced Alternative Dispute Resolution Workshop
Date
Mar 20 - Mar 23, 2018
Location
Ottawa, ON, Canada
Course
Advanced Alternative Dispute Resolution Workshop
Date
Jul 30 - Aug 2, 2018
Location
Toronto, ON, Canada
Course
Advanced Alternative Dispute Resolution Workshop
Date
Oct 23 - Oct 26, 2018
Location
Toronto, ON, Canada