Alternative Dispute Resolution Workshop

Join us for a comprehensive four-day workshop on conflict resolution, where you’ll gain essential skills to turn disputes into win-win solutions. Save time, reduce costs, and avoid litigation while strengthening the relationships that matter.

Why Choose the Stitt Feld Handy Group

With over 30 years of ADR experience, we know that those who connect conflict resolution knowledge, skill, and strategy shape the future. We’ve empowered over 60,000 professionals to excel in conflict resolution, mediation, negotiation, having difficult conversations, decision making, and customer service by equipping them with practical skills for the real world.

Our team of seasoned ADR instructors combine real-world insight with tailored mentorship, helping you see the bigger picture and unlock your full professional potential. At Stitt Feld Handy Group, we don’t just teach skills, we make it possible for you to achieve meaningful impact on your workplace.

Course Features

  • Smaller class sizes for personalized interaction with instructors, coaches and fellow participants
  • Gain essential Alternative Dispute Resolution skills through hands-on role plays with live, objective feedback from experienced conflict resolution coaches
  • Participate in six negotiation and three mediation role plays, plus watch videos and a live mediation demonstration for a well-rounded experience
  • Master the seven elements of negotiation and the seven stages of mediation
  • Choose the learning format that works best for you: Instructor-Led Online or Live In-Person sessions
  • Apply real-world ADR skills immediately to any conflict situation
  • Enjoy a supportive learning environment at our in-person sessions with a continental breakfast, catered lunch, and refreshments throughout the day
  • Earn a Certificate of Completion from the Schulich School of Law, Dalhousie University
  • Take home a copy of the book Mediating Commercial Disputes by Allan Stitt, a bestseller in business mediation and a valuable reference for your continued growth

Why Participate In Alternative Dispute Resolution Training

  • Invest in essential conflict resolution skills to negotiate winning solutions, without the drama
  • Navigate disputes quickly and effectively
  • Save time and cost by mastering the art of mediation with Harvard’s Principled Negotiation techniques
  • Avoid costly litigation, labour disputes, and discrimination claims
  • Strengthen valuable relationships with collaborative, win-win solutions
  • Benefit from expert coaching and live feedback using real-world scenarios

Register for our Alternative Dispute Resolution training to transform conflict into opportunities for growth and collaboration.

Upcoming Sessions

Graduates will receive a certificate of completion from the Schulich School of Law, Dalhousie University.

 

The sessions will run from 8:30 – 4:30 (Eastern Time) daily.

Oct 21 – 24, 2025

Live Online

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Nov 18 – 21, 2025

Toronto, Ontario, Canada

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Dec 9 – 12, 2025

Live Online

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I have never attended a workshop where I learned so much. This process is outstanding and the chance to practise was a very good learning tool.
Marilyn Keene | HR Manager | Samco Machinery Limited | Toronto, ON, Canada
The ADR workshop was by far the best course that I have attended in my 30 year HR career. A must attend for all HR professionals. I have used the tools on a regular basis.
Dan Heard | HR | Ministry of Community & Social Services | Blenheim, ON, Canada
I feel much more confident in my ability to help staff deal with conflict between each other. Because of this training, I feel I am a better leader. The dynamic way of passing the knowledge is a very efficient way of instructing.
Janice Wilmont | Chatham-Kent Health Alliance | Chatham, ON, Canada
The workshop met all my expectations. It gave me the framework, theory and enough practice to show how ADR works. The instructors were enthusiastic, knowledgeable and obviously experienced.
Geoffrey Matthews | World Bank | Washington, D.C., USA
It was an interactive and fun learning experience. Absolutely essential to anyone in a people management role. I wouldn’t change anything! The instructors were very effective and speaking from personal experience was very helpful.
Danielle Germansky | Scotia Bank | Toronto, ON, Canada
One of the only courses I have taken where you can actually feel yourself improving as the days progress. The skills learned are very easily applied to the work place and are very practical.
Robin DesLauriers | Bell Canada | Toronto, ON, Canada
Twenty-eight years in the workforce – and this is one of the greatest courses I’ve every experienced!
Leo Tobin | City of Iqaluit | Iqaluit, NU, Canada
This was one of the best professional education experiences of my life. I wish I had done this ten years ago. Thorough organization and profoundly valid theory. Despite my thirty years of experience, this program proves you really can teach even an old dog new tricks. For the first day, I thought the Stitt Feld Handy people were nuts but by the end of the second day, I received the epiphany that they and this program are brilliantly conceived.
John Allen | Certified Arbitrator and Mediator | Varnum, Riddering, Schmidt & Howlett LLP | Michigan, USA
I loved it. It gave me a superb overview of ADR and helped me understand negotiation and mediation on a deeper level. Instructors were excellent.
Jasmine Dhillon | Insurance, Royal & Sun Alliance | Sydney, Australia
The ADR Workshop is simply the best program that I have ever taken! It has provided me with skills that support my leadership style. It has also given me a framework for looking at situations in the workplace and in my life to get the best possible results. I have used my skill set to coach and mentor other managers and staff to success with their issues. I highly recommend the course to all of my colleagues!
Gail Carroll | Director of Employee Support Programs | St. John’s Nursing Home Board | St. John’s, NL, Canada
Practical application of theory and models through exercises, role-plays and examples. Very sound, proven model of negotiation and mediation tempered by variable human factors.
Martin Buckley | St. James Hospital | Dublin, Ireland
The role plays, exercises and coached feedback were all excellent. The virtual training gave me a chance to actively listen and participate in the training virtually.
Penny Marrett | Executive Director | Addiction Services for York Region | Aurora, ON, Canada
The virtual instructor-led workshop was one of the best ones that I have ever participated in (and believe me I have gone to many all over the world). During the virtual workshop we were able to replicate going into breakout rooms, asking questions, connecting with our instructors and peers, etc. I feel it is also a good way to connect with participants from other countries that we would not have had an opportunity to engage with except for this virtual training.
Monica Francis | Supply Principal | Toronto District School Board | Toronto, ON, Canada

Synopsis


Invest in essential ADR and negotiation skills to resolve conflicts, strengthen relationships, and negotiate winning solutions, without the drama. Master the art of Principled Negotiation, developed at Harvard, and the seven stages of mediation and come away equipped with practical techniques to resolve conflicts in the workplace or at home.

This immersive training is designed for professionals and executives, offering a dynamic, interactive experience with real-world case studies and personalized feedback from expert coaches. The conflict resolution and negotiation strategies you will learn are time-tested and can be applied immediately, empowering you to handle any dispute with confidence and finesse.

Syllabus


  • Understand what causes conflict
  • Build trust and improve communication
  • Discover your negotiation tendencies
  • Avoid common negotiation pitfalls
  • Determine your best negotiation style for each situation
  • Avoid making assumptions that hinder success

  • Apply the Seven Elements of Principled Negotiation
  • Manage challenging people
  • Get creative to secure better results
  • Decide what to disclose during negotiations
  • Know when to say “yes” and when to walk away

  • Prepare for a negotiation in a structured way
  • Manage strong emotions that often arise
  • Become more persuasive and get people to listen
  • Lead complex multi-party meetings with confidence
  • Observe a live mediation demonstration to see techniques in action

  • Uncover underlying interests
  • Understand and facilitate the seven stages of mediation
  • Practice mediating disputes between others
  • Resolve workplace conflicts constructively
  • Keep mediations under control and avoid escalation

Lead Instructors


Elinor F. Whitmore
Vice President, B.A., LL.B., LL.M., C. Med
Jason Stitt
JD, B.A.
Brian Grant
LL.B.

Online vs. In Person


Learn your way. Whether online or in person learning, each option offers unique benefits. In-person provides a dynamic environment where you can interact directly with facilitators and fellow participants, while online ADR training offers a highly engaging course from the convenience of your home.

Both our Online and In-person ADR training offer:

  • Smaller class sizes for more interaction with facilitators
  • Breakout sessions for collaborative learning with peers
  • Access to videos and handouts for continued growth beyond the course
  • Live, coached feedback during role plays to refine your skills
  • Engaging, interactive sessions with real-world negotiation scenarios

Who Should Attend


The Alternative Dispute Resolution workshop is perfect for anyone involved in negotiation and conflict resolution, including:

  • Individuals resolving employee issues or complaints
  • Aspiring professional mediators
  • Anyone needing to resolve conflicts

Completion of this workshop may also satisfy some or all of the educational requirements for membership or accreditation in your ADR/Mediation Institute.

Accreditations


This course has been pre-approved by the following organizations, among others.

Human Resource Professionals Association (HRPA)

This program has been approved for CPD hours under Section A of the CPD Log of the HRPA. Visit our accreditations page for details.

SHRM Recertification Provider

This program is valid for PDCs for the SHRM-CP® or SHRM-SCP®. Visit our accreditations page for details.

HR Certification Institute

This workshop has been pre-approved toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

Law Society of Ontario

The Stitt Feld Handy Group has been approved as an Accredited Provider of Professionalism Content by the Law Society of Ontario. Visit our accreditations page for details.


A complete list can be found on our Accreditations page.

 

In-person learning

 

Mediation role plays

 

Live Online Learning

 

Receiving the certificate

 

Resolving disputes in the workplace

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