You will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes. You will develop the practical skills and techniques you need to resolve disputes effectively with confidence. This workshop will give you the tools to manage conflict constructively in the workplace and at home.

Due to the ever-increasing costs of conflict in the workplace, employers are increasingly turning to Alternative Dispute Resolution (ADR) as a solution. Employee conflict, labour disputes and discrimination claims in particular are increasingly common and employers need to take steps to stem the tide of conflict and lawsuits. Conflict resolution training is an effective means to accomplish this goal. It is also the tool used by professional mediators to resolve conflicts between disputing parties.

ADR seeks to resolve conflict by cultivating co-operation and understanding. It seeks to find a solution that allows both parties to win. Above all, it seeks to protect the relationship while solving the problem.

For your convenience, a continental breakfast and catered lunch will be served each day of the workshop. Snacks, coffee and drinks will be available throughout the day.

This workshop is part of the Executive Certificate in Conflict Management and the new Advanced Certificate in Workplace Coaching.

Practical and Interactive Training

At our conflict resolution training we offer intensive and interactive learning experiences for professionals and executives. You will participate in dynamic exercises and case studies, with two-way and coached feedback. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your conflict resolution or negotiation situation.

Who Should Attend?

The Alternative Dispute Resolution workshop is designed for people who negotiate and deal with conflicts, either their own or those of others. Managers, Human Resources professionals, government employees, business people, consultants, team leaders, educators, health care professionals, lawyers, accountants, police officers, union and management representatives, people who resolve employee issues or complaints, people who want to be professional mediators, and others who negotiate or need to resolve conflict can all benefit from attending. Completion of the Alternative Dispute Resolution Workshop will satisfy some or all of the educational requirements for membership or accreditation in your ADR / Mediation Institute.

Personal Benefits

  • Become more persuasive and get the best deal in a negotiation
  • Learn to prepare effectively for all types of negotiations
  • Handle difficult negotiators with confidence
  • Resolve disputes while preserving relationships
  • Know when to say yes, and how to say no
  • Learn a process to mediate disputes
  • Gain hands-on experience and benefit from coaching from professional ADR Practitioners (where available)

Organizational Benefits

  • Save your organization time and money by helping you to negotiate better deals
  • Optimize problem-solving internally and with clients
  • Protect and strengthen key relationships with suppliers, customers, the government, employees and other stakeholders
  • Reduce the number of complaints and grievances by preventing unnecessary conflicts
  • Resolve workplace conflicts quickly and effectively to maintain productivity and morale
  • Create more productive employees who can communicate and negotiate effectively with other employees and clients/customers
  • Create a more fulfilling work environment
  • Avoid costly and unnecessary lawsuits/delays
Faculty of Law Seal

Graduates receive a certificate from the University of Windsor Law School.

I feel much more confident in my ability to help staff deal with conflict between each other.  Because of this training, I feel I am a better leader.  The dynamic way of passing the knowledge is a very efficient way of instructing.

– Janice Wilmont, Chatham-Kent Health Alliance, Chatham, ON, Canada

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